Customer Service Representative

Job Details

Location:

L175 Marion – Marion, IN 46952

Job Shift: Any Full‑Time – Starting at $12 per hour.

Available shifts:

• 5:00 AM – 1:00 PM
• 1:00 PM – 9:00 PM
• 3:00 PM – 11:00 PM

Hourly increases at 180 days, 1 year, and every 6 months thereafter, based on anniversary date.

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across more than 200 clubs nationwide, creating a judgement‑free fitness experience.

• We Are Accountable – Self‑starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want you on our team!

• Growth opportunities – Over 90% of our management team started as entry‑level team members.
• Competitive pay and hourly increases at 180 days, 1 year, and every 6 months thereafter.
• Shift‑differential pay for select shifts.
• PTO for all employees.
• 401(k) retirement fund (Employer match up to 4%).
• Health, dental, vision, and family life insurance options.
• Basic life insurance and short‑term disability – 100% company paid.
• Employee assistance program.
• Free employee Black Card membership.

• Provide superior customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional judgement‑free member experience.
• Answer phones in a friendly manner using the information script.
• Greet members, enroll and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point‑of‑sale system.
• Promote our unique fitness instruction classes (PE@PF) to active and new members.
• Maintain a clean, sanitized, and safe club environment.

• Customer service experience.
• High school diploma or GED equivalent (preferred).
• Must be 18 years of age or older.
• Basic computer proficiency.

• Frequent lifting, carrying, pushing, and pulling.
• Must be able to lift up to 75 lbs.
• Will encounter cleaning chemicals during shift.
• Frequent climbing, balancing, kneeling, and crouching during shift.
• Continual reaching with hands, fingers, and arms during shift.