Coordinator of Campus Events

Summary of Position:
This position shares the responsibility of coordinating the IWU visit program with the members of the Campus Visit Team. In this capacity, this position assists with prospecting and recruitment opportunities. This position manages and orchestrates all aspects of the University Campus Visit Program, specializing in organizing University Visit Days. This position also assists with Custom Visits, Group Visits, hospitality for all admissions guests, and hiring and training of the Admissions Ambassadors student workers.

Finally, this position may also assist with the development and implementation of visit workshops, high school and off-site workshops, and admissions presence at IWU events and summer conferences.

Duties and Responsibilities

* Strategic Planning:

* Create the schedule and plan for General Visit Days and Academic Spotlight Days to meet guests' needs and expectations and best highlight IWU distinctives and program strengths in a manner that moves prospective students toward enrollment. Willingness to critically evaluate and change this plan as needed

* IWU Community Communication:

* Communicate with faculty, coaches, and staff concerning specific roles in visit or event including one-on-one appointments, academic and resource fairs, academic division tours, presentations, technical needs, campus tours, signage, displays, overnight accommodations, catering and meals

* Prospective Student Communication:

* Schedule campus visits advising prospective students and families on the best visit to meet their unique needs and goals, and interact face-to-face with guests and adjust schedules to meet last minute requests (when possible) and do this in a manner that puts the guests at ease and maintains a positive visit experience

* Will include telephone outreach to prospective students, parents, and groups

* Admissions Office Duties:

* Assist with CRM implementation for visit scheduling and reporting, aid the Visit Team with front office coverage, lobby care and visit responsibilities as needed, attend and help with recruitment events including Admitted Students Weekend and youth conferences during non-traditional work hours, assist with special projects or events as requested

* Core Competencies to be Developed Institutional Knowledge

* The exceptional Coordinator of Campus Events has a strong working knowledge of key departments and contacts on campus

* In addition, he or she has a deep understanding of campus processes and systems

* Knowledge and consistent embracement of the IWU mission, vision and core values (kindness, humility, belonging, integrity, courage, agility, innovation), on and off campus is evident

* Professionalism

* As a leader within Enrollment Management, the Coordinator of Campus Events demonstrates the ability to build rapport and strong campus partnerships through clear, concise, and considerate written and verbal communication

* He or she is able to effectively represent IWU's brand to prospective students and families

* For the Coordinator, professionalism also involves being the ultimate team player demonstrating patience and grace with coworkers, always having their back, and volunteering to take on additional tasks in support of others

* As a professional, he or she demonstrates appropriate dress attire and grooming, has consistent attendance, and makes a point of being on time

* Interpersonal Skills/Emotional Intelligence

* The Coordinator possesses emotional intelligence and the soft skills associated with working with people

* This includes demonstrating a high level of self-awareness-actively aware of how decisions, actions, verbal and non-verbal communication impact others

* This also involves the practice of cultural hospitality in all communication and engagement with internal and external constituents

* He or she demonstrates grace daily, navigating change and adversity with optimism, positivity, and adaptability

* Grace Under Fire

* The standout Coordinator understands the strong emotions of visiting students and parents and always shows the ability to respond graciously, not taking accusations personally, and bringing a soothing voice to any situation

* He…