Student Success Coordinator

Summary of Position:
The individual in this role acts as a shepherd for Wesley Seminary students. It is expected that the position will proactively reach out to students to ascertain their academic, physical, financial, emotional, and spiritual health and how these forms of health are influencing their ability to succeed at Wesley Seminary. This position will then work with the various seminary and university departments to support the student when these areas negatively affect the student's ability to succeed.

Additionally, this position serves students as they navigate their academic journey including all registration changes.

Duties and Responsibilities

* Registration

* Advise students regarding scheduling changes - understand drop/add, registration, billing, refund policies

* Schedule plan and register students for course load, process any registration changes

* Process permanent withdrawals/suspensions/administrative withdrawals including utilizing the withdrawal processor, ending of cluster, ending of advisor, and notification in Student Remarks

* Process Leave of Absence (LOA) requests

* Graduation

* Monitor, update, change anticipated graduation date as registration changes occur in order to identify potential graduates for each conferral

* Use outreach time table to communicate to students about upcoming graduation date, registering for graduation, ordering cap and gown

* Certify for graduation

* Engagement

* Regulate and enforce Seminary Engagement Policy with all students via IT developed engagement report and communication with professors

* Communicate with students regarding lack of engagement

* Administratively withdraw students who have violated engagement policy

* Track administrative withdrawals for repeat offenders

* Additional Duties

* Any other duties as assigned, requested, or needed

Qualifications:

According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

* Bachelor's degree required

* Master's degree preferred

Experience

* Minimum of three (3) years of experience in office settings preferred

Required Skills

* Superior oral and written communication skills in English

* Excellent computer skills with working experience in a variety of applications, especially Word and Excel

* Ability to relate and interact well with pastors, ministerial students, Seminary faculty/staff, and IWU community

* Excellent organizational skills

* Ability to maintain confidentiality and compliance with FERPA laws

IWU Kingdom Diversity Statement

IWU, in covenant with God's reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition, commits to build a community that reflects Kingdom diversity. We will foster an intentional environment for living, teaching and learning, which exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member's earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christ's commandment to love all humankind.

LIMITATIONS AND DISCLAIMER

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Advertised: 09 Jul 2026 US Eastern Daylight Time

Applications close: 09 Aug 2026 US Eastern Daylight Time