Academic Advisor

Questions? Contact the Employee Success and Care Center (formerly HR)

Job no: 495159
Work type: Administrative (Full Time)
Location: Cincinnati, OH, Cleveland, OH, Dayton, OH, Fort Wayne, IN, Greenwood, IN, Indianapolis, IN, Kokomo, IN, Louisville, KY, Marion, IN, Merrillville, IN, Hybrid (2 Office / 3 Remote)
Categories: Academic Advising/Academic Support

Job Title: Academic Advisor

Reporting Relationship: Director of Advising, Department of Learner Success

Unit: National & Global

Department: Learner Success - IWU-National & Global

Campus

Location:

May work two days from any of our regional IWU Education Centers (Indiana, Ohio, Kentucky) and three days remote in a hybrid work environment.

Summary of Position: Provides Academic Advising and other student support services for online and onsite National & Global students as they pursue various degree and certificate programs. Services provided include: academic advising, planning and scheduling out courses to degree completion, acting as a student advocate; assisting students with all academic needs related to completing their degree, and developing means of communication and support to students.

• Provide a high level of individual and general student care
  • Engage students by individual and group contacts via various methods: in-person, phone, email, video conferencing, instant chat, classroom visits, blogs, and other means
  • Problem-solve as needed when students encounter issues and problems that present roadblocks in their academic pursuits
  • Collaborate with other divisions of the university such as financial aid and accounting when needed to resolve issues
  • Advocate for students when appropriate
  • Notice common student needs and develop appropriate supports and activities to proactively assist students
  • Refer students to supportive services such as tutoring services, career development, pastoral care, personal counseling, etc.
• Assist students in developing an academic plan for completion of their desired degree or certificate
  • Maintain generalist knowledge of all aspects of National & Global programs to help students with questions and issues regarding facilitators, curriculum, attendance, financial aid, accounting, and fulfillment of academic requirements
  • Be proficient in the use of various databases found in the university student information system in order to access needed student information
  • Work with each student to develop a written degree completion plan
  • Assist bachelor students in scheduling out core and elective classes to degree completion in order to meet Department of Education guidelines for financial aid and to maximize their aid
• Actively work to retain students
  • Work individually with students admitted or placed on probation or who are suspended
  • Assist students who are at-risk
  • Counsel students prior to their withdrawal from classes or core programs to discuss options for continuing education and to help the university increase retention of students
• Contribute to the work of various committees and task forces as assigned
• Work cooperatively with other personnel within the assigned Education Center to provide cohesive services to students attending classes at the center
• Maintain appropriate records o Document contacts with students
  • Maintain accurate records in university student information system of student’s plans for degree completion to be used by Financial Aid and Accounting to determine financial aid eligibility
• Attend and assist at graduations on the Marion campus
• Demonstrate a Christian worldview and uphold the university's Christ-centered mission while interacting with students

Qualifications:According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

Experience

• Demonstrated ability to work effectively with individuals from diverse communities and cultures
• Previous experience in higher education preferred

Required Skills

• Excellent verbal and written communication skills
• Commitment to a Christ-centered educational climate
• Ability to problem-solve student academic issues in a timely…