Assistant Director of The Learning Center

Assistant Director of The Learning Center

Job no: 495139
Work type: Administrative (Full Time)
Location: Marion, IN
Categories: Student Development/Residence Life

Job Title: Assistant Director of The Learning Center

Reporting Relationship: Director of The Learning Center and Academic Support

Department: The Learning Center-IWU Marion

Summary of Position: The Assistant Director of The Learning Center oversees the daily functions of The Learning Center (TLC). This position will oversee the hiring, recruiting, training, evaluation, and visioning of academic tutoring. The Assistant Director supervises desk workers and helps cultivate an atmosphere of hospitality and organization at the front desk. This position will also teach sections of the tutor training course.

The Assistant Director will assist in developing and implementing preventative and responsive programs in the TLC to promote student success for IWU students. This role reports to the Director of The Learning Center and Academic Supports and serves on The Center for Academic Thriving team with the goal of supporting IWU-Marion’s students, improving the student experience, and increasing students thriving and institutional retention.

• Manage the daily functions of The Learning Center’s tutoring services
• This role supports SSS TRiO students and campus tutoring efforts, coordinates individual and group tutoring
• Work with TRiO staff and students regarding requests, processes, and tutor matching
• Serve to open and close TLC for the year, along with some evening hours each week required to supervise the operation of TLC

• Hire, supervise, train, evaluate, and support TLC student staff (tutors and desk workers)
• Communicate with faculty on tutor recommendations and recruitment

• Collect, summarize, and analyze statistics and usage of The Learning Center and Academic Coaching
• Research and maintain best practices for learning centers
• Help enhance the student experience through committee service, research, continued learning, and investing in improving student retention as a member of The Center for Academic Thriving team
• Continue to seek new ways to support students and enhance current offerings

• Manage workflows to match tutor and tutee availability

• Invest in the student experience through events in The Center for Academic Thriving and The Learning Center
• These include tutor trainings, new student orientation, move-in days (2 Saturdays), admitted student day events (2 Saturdays), and various events throughout the semester

According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

• Someone beginning or in a Master's degree will be considered

• Prior higher education experience preferred

• Demonstrates a mature personal faith in Jesus Christ and a commitment to the mission of IWU
• Demonstrates a strong, positive, team-oriented attitude and a continued goal to learn and grow
• Demonstrates extraordinary interpersonal and collaborative skills to work with a variety of constituents (such as parents and students) and colleagues (such as faculty, staff, and academic leadership)
• Excellent interpersonal, verbal, written communication, and listening skills
• Understands the complexities of higher education and can successfully and respectfully navigate organizational areas and policies
• Demonstrates an ability to learn and use complex information, ability to prioritize, and solve problems. High level of attention to detail
• Possesses strong technical skills and a high comfort level within a computerized environment, including computer skills (Microsoft Word, Excel, Outlook, and ability to learn additional online platforms used in the Learning Center and at IWU (such as, Accutrack and Brightspace)
• Demonstrates the ability to make well-informed decisions, solve problems, and coordinate a variety of activities…