Indirect Loan Processor

Overview

The Indirect Loan Processor is responsible for processing all approved incoming contracts from indirect dealers and open new accounts. Collect any missing information crucial to the applicable paperwork and funding loan contracts. The Loan Processor is critical when it comes to providing excellent service to members and dealers. Members often draw their impressions of Via Credit Union from their first contact.

It is imperative that this individual be familiar with all aspects of our business to maintain a firm knowledge base regarding all of our products and services. Accuracy and timely work are extremely important in maintaining positive relationships with dealers and members.

The scheduled work week is Tuesday - Saturday (noon), unless otherwise specified.

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To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Process all approved incoming contracts from indirect dealers
• Gather data as necessary;
  Collect missing information to accurately complete all necessary paperwork and funding loan contracts.
• Verify all documentation is included in the indirect contract packet
• Verify signatures are present and amounts are accurate
• Complete OFAC check on new members and dealers
• Contact dealer if there is missing or incorrect documentation
• Follow-up with dealers on pending contracts
• Fund loan in Decision Lender
• Process faxed indirect applications and send decision notification
• Adhere strictly to credit union policies and procedures
• Process all turned down applications and mail adverse action notices to the applicants.
• Open new accounts
• Properly identify members for BSA and CIP purposes
• Determine and/or verify eligibility for membership
• Set up loans on Symitar system
• Review loan documentation for accuracy for loan approval
• Complete loan and processing checklist
• Send welcome packets with loan information to new members
• Be prepared to answer member and dealer telephone calls and questions
• Assist co-workers and any other assigned tasks as needed
• Perform Back-up Head Teller duties during Head Teller absences

• Demonstrate and consistently model the ViaCU brand based on the mission, vision, and values.
• Demonstrate honesty and integrity and be seen as credible in the workplace.
• Accept responsibility and be accountable for your actions.
• Demonstrate ability to take care of the members’ needs while following company procedures.
• Demonstrate and model strong interpersonal skills, maintain a positive and respective attitude.
• The ability to formulate sound decisions using the available information.
• Act as a role model within and outside of the department.
• Adhere to company policies and procedures, maintaining confidentiality, and demonstrating the ability to handle sensitive matters.
• Excellent organizational skills and initiative to improve processes.
• Communicate regularly with department head about issues.
• Demonstrate flexible and efficient time management, ability to work independently and prioritize work and complete within given deadlines.

Education:

High School Diploma or equivalent

Experience:

1-3 years prior loan processing experience preferred; must demonstrate accuracy and good analytical skills

Computer

Skills:

Basic computer skills including Word and Excel

Certifications & Licenses:

• Affordable medical and prescription, dental, and vision (employer co-pay)
• Flexible Spending Account – Dependent Care & Unreimbursed Medical
• Basic Life Insurance (employer paid)
• Voluntary Life & AD&D
• Long Term Disability & Travel AD&D (employer paid)
• Paid Time Off:
  Vacation, Sick, Personal, 9 paid holidays, and bereavement
• Community Service Day:
  Employer paid
• Bereavement Pay

• Competitive Pay
• Annual Performance Reviews
• Incentive Pay:
  Some positions qualify for incentive pay
• 401(k):
  • Safe Harbor Non-Elective (employer paid)
  • Elective Deferral:
    Employee…