Business Lending Loan Processor

Role Overview

The Business Loan Processor is responsible for managing the processing of commercial loan applications, ensuring accuracy, completeness, and compliance with company policies and regulatory requirements. This role requires strong attention to detail, excellent communication skills, and the ability to work efficiently in a fast‑paced environment. The scheduled work week is Tuesday – Saturday (noon), unless otherwise specified.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Mail or e‑mail loan applications and/or information to members and prospective members as support staff to lenders/Business Development Officers.
• Gather background information on loan applications, researching any discrepancies as support staff to lenders/Business Development Officers.
• Assist members with loan application process to ensure completeness of information.
• Ensure that all members are welcomed to the credit union and are assisted professionally in the process.
• Answer questions for members throughout the process. Explain the loan process to include loan options, insurance required on credit union loan products, loan policies, interest rates, payoffs, etc.
• Complete loan applications over the phone or electronically as support staff.
• Review and process business loan applications into Symitar, verifying all required documentation.
• Work closely with business development officers, underwriters, and members to gather necessary information and documentation.
• Ensure compliance with federal, state, and company lending policies.
• Order and review credit reports, appraisals, environmental, flood, title, business financial statements, and other required documentation and submit to third party vendors; image into optical storage.
• Prepare loan files for underwriting and final approval.
• Maintain clear and accurate records of loan transactions and statuses.
• Communicate with borrowers regarding loan conditions, outstanding requirements, and timelines.
• Assist with loan closings, ensuring all documents are properly signed and recorded.
• Tracking:
  • Homeowner insurance
  • Title work
  • Vehicle titles
  • UCC Expiration
  • Periodic financial reviews
  • Rate changes
• Maintain a filing system and procedures to monitor that the required documentation is received and maintained appropriately and according to policies and procedures; submit invoices for payment to accounts payable; provide exceptional member service.
• Prepare reports for senior management.
• May suggest credit union products and services as the occasion arises but not required to cross sell as part of the position (not a sales position).

• Demonstrate and consistently model the ViaCU brand based on the mission, vision, and values.
• Demonstrate honesty and integrity and be seen as credible in the workplace.
• Accept responsibility and be accountable for your actions.
• Demonstrate ability to take care of the members’ needs while following company procedures.
• Demonstrate and model strong interpersonal skills, maintain a positive and respectful attitude.
• Show ability to formulate sound decisions using the available information.
• Act as a role model within and outside of the department.
• Adhere to company policies and procedures, maintaining confidentiality, and demonstrate the ability to handle sensitive matters.
• Exhibit excellent organizational skills and initiative to improve processes.
• Communicate regularly with department head about issues.
• Demonstrate flexible and efficient time management, ability to work independently and prioritize work and complete within given deadlines.

• Education:
  
  High School Diploma or equivalent.
• Experience:
  
  Business lending experience a plus but not required.
• Computer
  
  Skills:
  
  Basic computer skills including Word and Excel.
• Certifications & Licenses:
  Valid Driver’s License, Must be insurable.

• Affordable medical and prescription, dental, and vision (employer co‑pay).
• Flexible Spending Account – Dependent Care & Unreimbursed…