Teller - South Branch; Marion

Position Summary

Via Credit Union is seeking a Teller for the South Marion Branch. The Teller reports to the Head Teller and is responsible for greeting members, processing transactions, assessing members’ needs, and educating them on how Via Credit Union can meet those needs. Scheduled hours are Tuesday – Thursday 8:15 – 4:30, Friday 8:15 – 5:00, and Saturday 8:15 – 12:00, unless otherwise specified.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Via Credit Union requires employees to successfully pass a comprehensive background check and be in good financial standing as a condition of employment and to remain in such standing. “Good financial standing” means the employee is current on all payments due to Via Credit Union or any other creditors and is in compliance with all applicable laws relating to financial crimes.

• Process various types of transactions
• Manage the cash drawer and balance daily
• Process transactions for miscellaneous items sold by ViaCU
• Assist members with the balancing of their accounts
• Remember members’ names; be prepared to ask for identification when necessary
• Scrutinize IDs and items presented for deposit or cash to determine legitimacy
• Count bulk coin deposits
• Assist members in accessing safe deposit boxes
• Set up term deposits
• Advise members of overdue accounts or other matters that need attention
• Process items received through night drop or mail
• Be alert for messages on the system regarding members and their accounts
• Scan checks
• Perform file maintenance as necessary
• Continuously listen to and assess members’ needs
• Educate and enlighten members on how Via Credit Union can meet their needs
• Verify/collect information for check orders
• Monitor fraudulent or suspicious behavior
• Ensure all transactions comply with rules and regulations, including the Bank Secrecy Act/Anti‑Money Laundering
• Assist peers and other departments as needed

• Education:
  
  High School Diploma or equivalent
• Experience:
  
  Prior teller and/or cash handling experience preferred
• Computer
  
  Skills:
  
  Basic proficiency with Word and Excel

• Demonstrate and consistently model the ViaCU brand based on the mission, vision, and values.
• Demonstrate honesty and integrity and be seen as credible in the workplace.
• Accept responsibility and be accountable for your actions.
• Take care of members’ needs while following company procedures to resolve issues.
• Demonstrate strong interpersonal skills and maintain a positive, respectful attitude.
• Formulate sound decisions using available information.
• Act as a role model within and outside the department.
• Adhere to company policies and maintain confidentiality.
• Show excellent organizational skills and initiative to improve processes.
• Communicate regularly with the department head about issues.
• Demonstrate flexible and efficient time management; work independently, prioritize tasks, and complete work within deadlines.

• Health, Life & Disability Coverage
  • Affordable medical, dental, and vision (employer co‑pay)
  • Flexible Spending Account – Dependent Care & Unreimbursed Medical
  • Basic Life Insurance (employer paid)
  • Voluntary Life & AD&D
  • Long Term Disability (employer paid)
  • Travel AD&D (employer paid)
• Paid Time Off
  • Vacation
  • Sick: 72 hours annually
    • Unused hours rolled over to a Sick Bank
  • Personal: 16 hours annually
  • Free Saturday (after 1 year)
  • Holidays: 9 paid holidays
  • Community Service Day:
    Employer paid
  • Bereavement Pay
• Financial & Retirement Planning
  • Competitive Pay
  • Annual Performance Reviews
  • Incentive Pay:
    Some positions qualify
  • 401(k):
    • Safe Harbor Non‑Elective (employer paid)
    • Elective Deferral:
      Employee contribution, minimum 1%
    • Company Match:
      Employer contribution, dollar for dollar up to 3% of annual compensation
    • Discretionary Profit Sharing

Not applicable (N). Occasionally (O):
Reach above shoulder, squat or kneel, bend, lift/​carry and push/pull 11–100 lbs. Frequently (F):
Walk, climb, reach outward, bend, lift/​carry and/or push/pull 11–20 lbs. Constantly (C):
Stand, sit, reach outward, manually manipulate, visual acuity, talk, hear/listen, lift/​carry 10 lbs or less, push/pull 12 lbs or less. Not applicable: crawl.

The work environment is an office setting. Employees may encounter a fast‑paced, stressful environment. Some outside conditions may occur when traveling to meetings, training, or meeting with members. The noise level is usually moderate.

High School/GED

Clerical

Marion, Indiana