IT Business Analyst

Summary

The Business Analyst serves as a vital bridge between business stakeholders and IT teams within the IT Project Management Office. This role is responsible for eliciting, analyzing, and documenting business requirements to ensure technology solutions align with organizational objectives and deliver measurable value. Working collaboratively with stakeholders across the institution, the Business Analyst identifies business needs, documents processes, and recommends solutions that enhance operational efficiency.

The position requires strong facilitation skills to lead requirements gathering sessions, process mapping workshops, and solution validation activities. The Business Analyst partners closely with the IT teams to ensure projects are properly scoped, resourced, and executed according to established timelines. This role contributes to the PMO's success by maintaining clear communication channels between IT and clients, managing expectations, and supporting the delivery of high-quality solutions that meet business needs.

As a member of the Project Management Office, the Business Analyst participates in establishing departmental goals, strategies, and performance indicators while embodying the university's values and commitment to excellence.

• Foster effective communication between IT and external clients
• Effectively scope the resources, including cost, duration, and personnel, as well as business requirements/dependencies necessary to complete a project
• As needed, assist in the guidance of client projects through the portfolio prioritization process
• Assist with strategic oversight to ensure IT delivers an effective solution
• Follow-up complex problems using tools and resources available
• Develop and execute project plans with the objective of maintaining client satisfaction
• Complete projects and address issues in an accurate, timely manner
• Recommend project improvements to clients related to desired outcomes
• Ensure timely completion and follow-up on action items, client requests and vendor requirements
• Set realistic and accurate expectations with clients on IIT’s ability to deliver on project objectives and timelines
• Keep up-to-date on new trends and technology related to client projects
• Make recommendations and provide insights on resources needed to complete client projects
• Assist in ensuring effective project updates and communication is occurring between the Project Management Office and IT as a whole
• Working with the Director of Project Management, produce and disseminate dashboards and reports to ensure the project status is visible to all clients. This includes reports on budget, timeline, milestones, and all deliverables
• Act as a Project Management resource when requested
• Other duties may be assigned

According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

• Bachelor’s degree in business, communications, IT, or related field

• Minimum four (4+) years’ work experience in a fast paced professional environment
• Preferred:
  Experience in higher education
• Proven ability to onboard and facilitate the execution of complex business projects
• Customer-facing experience in scoping and analyzing business requirements and objectives
• Proven customer engagement experience
• Experience with change management processes

• Proven work experience in business analysis or an equivalent combination of training and experience necessary to complete the responsibilities of the position
• Knowledge of business analysis methodologies (BABOK, Agile, Design Thinking, etc.)
• Experience with requirements elicitation techniques and management tools
• Proficiency in process modeling and documentation
• Knowledge of higher education business processes and systems
• Experience with data analysis and visualization tools
• Knowledge of project management principles
• Strong analytical and critical thinking skills
• Excellent verbal and written communication skills
• Ability to facilitate meetings and workshops effectively
• Agile certification (such as CSPO or CSM)…