Salesforce Administrator

Reporting Relationship

Executive Director, Enrollment Technology

National & Global

Strategic Enrollment - IWU-National & Global

Online/Remote

The Salesforce Administrator is responsible for the overall administration of National & Global’s Salesforce instance and related integrations. The role’s responsibilities include, but are not limited to, system configuration and automation, identity and access management, ongoing testing and maintenance, new feature, and application implementation, iSupport tickets, case, and release management.

• Team & Culture
  • Aligns with the high-performance team and culture that models the posture and values of N&G
  • Holds to a strong culture of accountability that ensures optimal performance for the Salesforce systems
• Technology Leadership
  • Works with Salesforce teams to establish processes to support administrative, development, and change management activities related to Salesforce and (e.g., Marketing Cloud, Admission and Recruitment, and Student Success Hub), and associated tools (e.g., Mogli, Five9, etc.)
  • Works with other Salesforce personnel to define and document development requirements for new solutions or enhancements to existing functionality and procedures
• Salesforce Administration
  • Performs administrative functions such as user management, profiles, roles, permissions, rules, assignment rules, queues, licenses, capacity, storage management, and other routine tasks
  • Builds prototypes and builds objects, fields, validation rules, page layouts, calculated fields, and workflows based on user requirements to support new projects or enhance existing functionality and procedures
  • Manages and works within the Form Assembly platform to build and develop forms, etc. as needs are assessed for N&G units in collaboration and communication with the enrollment technology team and units
• Product Development Lifecycle
  • Supports product development life cycles updates within the enrollment technology stack
• Data & Reporting
  • Collaborates with assigned Salesforce team members to confirm accurate key performance indicators and metrics for the enrollment and partnership efforts
  • Support the enrollment technology team as needed for audits and reporting variables that align with enhancements, changes, and initiatives within Salesforce
  • Helps maintain data integration efforts with University Information Technology and Marketing
• Other responsibilities as assigned

According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

• Bachelor’s degree in Analytics, Project Management, Information Systems, or Business Administration requires an appropriate combination of education and relevant work experience.

• Minimum of four (4) years in Salesforce.org or similar CRM software
• Salesforce Administrator Certification required, with additional certifications a plus
• Capable of balancing attention to detail with overall project scope to drive results
• Demonstrate the ability to be forward-thinking and innovative while understanding the needs and capabilities of IWU business processes and technologies
• Demonstrated experience performing system testing and developing/maintaining test scripts
• Knowledge of training theory and practices demonstrated by an ability to develop and deliver technical training and user documentation
• Higher education experience preferred, but not required
• Demonstrated ability to collaborate effectively with individuals from diverse communities and cultures

• Experience in applying Salesforce best practices through all phases: initial design architecture, system maintenance, security, data integrity, Strong proficiency in Salesforce custom objects, flows, formula fields, workflows, and custom views
• Experience with Form Assembly
• Experience writing technical and end-user documentation
• Confident in making decisions, accurate, detailed-oriented, and able to problem solve/analyze
• Excellent analytical and critical thinking skills and can effectively interact with IWU…