Risk & Insurance Operations Administrator

Questions? Contact the Employee Success and Care Center (formerly HR)

Job no: 495134
Work type: Administrative (Full Time)
Location: Marion, IN
Categories: Administrative/Professional, Business/Accounting/Finance

Job Title: Risk & Insurance Operations Administrator

Reporting Relationship: Risk Operations Administrator & Deputy Title IX Coordinator

Unit: Central Administration

Department: Business Affairs-Central Administration

Summary of Position: The Risk & Insurance Operations Administrator supports the University’s commercial insurance, claims, risk transfer, contract administration, waiver/release, travel risk, and compliance calendar functions. This role emphasizes commercial insurance administration, including claims coordination, certificates of insurance, insurance renewals, and review of contract insurance requirements. The position works with University departments, legal counsel, insurance brokers, carriers, vendors, and leadership to help identify, document, and mitigate risk while ensuring insurance, risk, and contract processes are timely, consistent, and well-documented.

• Insurance, Claims, and Risk Operations
  • Supports the administration of the University’s insurance programs, including workers’ compensation, property, commercial auto, general liability, professional liability, educator’s legal liability, cyber liability, employment practices liability, travel insurance, and umbrella/excess loss policies
  • Assists with annual insurance renewal processes by gathering information, organizing documentation, and coordinating with internal departments, brokers, and carriers
  • Manages and monitors University claims, incidents, claim filings, subrogation, and loss recovery in coordination with appropriate University personnel, brokers, carriers, and legal counsel
  • Reviews claim and incident information to help determine appropriate next steps
  • Processes incoming and outgoing certificates of insurance
  • Reviews insurance requirements in contracts and coordinates appropriate insurance documentation
  • Completes professional liability claim verification reports for health care providers on former/current School of Nursing students
  • Maintains accurate records related to insurance, claims, COIs, incidents, and related risk documentation
• Contract Operations
  • Reviews, prepares, and coordinates contracts involving leases, licenses, purchases, sales, services, employment, research, and related matters in conjunction with legal counsel and appropriate University stakeholders
  • Administers the University Contract Management and Contract Signature systems
  • Coordinates contract intake, routing, review, signature, storage, and recordkeeping
  • Verifies that contracts are routed to appropriate reviewers and authorized signatories
  • Maintains accurate contract records, including executed agreements, supporting documents, renewal dates, key obligations, and agreement owners
  • Reviews contract-related insurance requirements and escalates related risk issues, including indemnification concerns, renewal obligations, data/security issues, and operational responsibilities
• Waivers, Releases, and Event Risk
  • Oversees the campus waiver/release process in coordination with legal counsel and appropriate University stakeholders
  • Creates and reviews release of liability and assumption of risk forms for events, activities, and trips
  • Advises departments on event risk considerations, including when waivers, releases, COIs, or other supporting documentation may be needed
• Travel Risk Support
  • Gathers security information for travel petitions
  • Serves as an emergency contact for trip crisis response, as assigned
  • Supports risk control procedures for international travel, semester abroad, academic classes, short-term trips, and field trips
  • Assists with trip registrations, traveler readiness, documentation review, and analysis of travel security conditions
• Compliance Calendar and Administrative Support
  • Tracks recurring risk, insurance, contract, travel, and compliance-related deadlines, renewals, reporting obligations, and administrative processes
  • Supports recurring deadlines, renewals, reporting obligations, and administrative risk processes
• Secondary Duties and Responsibilities
• Contributes to risk and compliance education for University staff
• Cross-trains in business compliance, crisis management, and business continuity
• Assists with process improvements related to contract intake, routing, claims tracking, insurance documentation, and…