BMV Assistant Branch Manager

Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive to be a trusted partner to every Hoosier by investing in our people, fostering growth, and developing future leaders who drive excellence and a strong culture of service.

The Assistant Branch Manager directs the workflow of Customer Service Representatives and assists with the overall duties and responsibilities of the branch. You will assist the Branch Manager in assessing branch needs and conduct meetings with your staff. You will work with leadership to train, develop, and mentor Customer Service Representatives to be proficient and accurate in their work.

This position serves at the Marion, Indiana, BMV Branch Office. Branch hours are:

• Sunday:
  Closed
• Monday:
  Closed
• Tuesday: 9:00 am - 6:30 pm
• Wednesday: 9:00 am - 5:00 pm
• Thursday: 9:00 am - 5:00 pm
• Friday: 9:00 am - 5:00 pm
• Saturday: 9:00 am - 12:30 pm

The salary for this position traditionally starts at $53,222.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

The essential functions of this role are:

• Oversee the branch’s day-to-day operations.
• Conduct meetings with branch staff.
• Assist with scheduling for the branch.
• Assist with daily opening and closing procedures.
• Complete daily and weekly records for all required reports, balances, and deposits.
• Aid leadership in the resolution of escalated customer complaints.
• Maintain Agency Standards for Customer Service ensuring all associates provide best in class customer service.
• Provide and facilitate resolution for all customer issues.
• Maintain effective levels of all BMV products and office supplies, while tracking branch serialized items.
• Oversee the financials of assigned branch’s operations.
• Maintain agency goal for customer experience time.
• Ensure accuracy of customer transactions, reporting deposits, procedures, and tasks associated with the branch operations.
• Ensure appropriate training is completed in order for branch staff to effectively conduct day-to-day operations.
• Assist with building and supporting the branch team.
• Partner with Branch Manager and HR staff to ensure training, development, evaluation, and discipline is completed in accordance with policy.
• Fulfill all duties in the absence of the Branch Manager.
• Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
• Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees. Ensure work adheres to quality standards, deadlines, and proper procedures.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Ability to interact and verbally communicate with diverse employees and customers, ability to communicate on a one-on-one basis and in groups.
• Ability to manage people, experienced in managing people/teams.
• Ability to successfully address customer concerns. Creative problem solving and utilizing good judgement.
• Ability to apply fundamental cash management and accounting principles.
• Proficient computer skills, including working knowledge of Microsoft Word, Microsoft Excel, and e-mail systems. Ability to become proficient in the agency operating system.
• Ability to multi-task in a fast-paced…