Department Manager; Marion

Job Details

Location:

1129 N Baldwin Avenue Unit 3 – Marion, IN 46952
Salary Range: $18.00 – $27.40 hourly

• All managers, regardless of position, share responsibility for following the World Wide Wings Manager Description in conjunction with the following job description specific to this position in the company.
• Directly responsible for the staffing, succession planning, recruiting, interviewing, hiring, orientation, training and ongoing development of Department Team Members to maintain a department team at or above staffing guidelines.
• Responsible for WCT training in the department and maintaining the department at training store certification.
• Develops direct reports by creating action/development plans when necessary.
• Coordinates with other Department Managers on hiring decisions to ensure growth opportunities exist for Team Members.
• Creates weekly department schedules within budgeted labor guidelines, balancing team member needs and business needs.
• Creates, develops and implements incentive programs and contests for department and actively motivates Team Members to participate in all company promotions and incentives.
• Responsible for providing regular performance feedback, including timely performance appraisals and development of department.
• Administers semi‑annual merit increase process.
• Assists General Manager with coaching other managers on effective performance management procedures.
• Oversees MIT training during training weeks and ensures WCTs are correctly scheduled to conduct the training of the department modules.
• Assists General Manager with the on‑going performance management and development of Bar, Hospitality and Assistant Managers.
• Utilizes World Wide Wings support teams / subject‑matter experts when necessary or required.
• Provides coaching and follow‑up to direct reports to ensure execution of service standards and guest experience.
• Communicates effectively to direct reports by holding departmental meetings on a timely basis to communicate successes, new procedures, and areas of opportunity.
• Ensures all department Team Members have current state required training and permits Guest (… truncated).
• Actively looks for and identifies techniques to attract new guests.
• Responsible for the restaurant’s Guest Comment program, ensuring all food‑quality guest complaints are handled on a timely basis and providing feedback and coaching to managers on methods for handling guest complaints concerning food quality.
• Utilizes Guest Experience Management (GEM) program to provide feedback to Team Members and makes the adjustments necessary to ensure overall guest satisfaction.
• Facilitates and ensures adherence to new food product rollouts.
• Responsible for ensuring all Team Members meet or exceed standards for serving quality products, recipe adherence and portioning.
• Communicates with all food vendors and holds them accountable for timely delivery of high‑quality products.
• Ensures menu specs (recipes), wall charts, and department‑specific systems are utilized and adhered to.
• Communicates areas of opportunity to the department and management team.
• Helps General Manager teach, coach and direct managers and Team Members on quality, service and cleanliness standards and proper inventory levels.
• Understands and analyzes pertinent sections of restaurant performance measurement tools (GEM, QSCs, audits, P&L) and troubleshoots problem areas by creating and implementing action plans.
• Conducts administrative manager functions including entering invoices, inventory, end‑of‑day procedures, etc.
• Monitors all department equipment and reports equipment repair needs through the facility‑management system, following up to ensure repairs are completed on time.
• Operates the department in a manner…