Teller, Customer Service​/HelpDesk

The starting wage for this position is $17.00/hr with a comprehensive and competitive benefits package.

This position is eligible for a Spanish proficiency pay differential.

Full‑time;
Monday – Friday with availability between 8:15 am – 5:45 pm and every other Saturday morning (8:15 am – 12:15 pm). Average of 40 hrs/week.

3204 7th Ave, Marion, IA 52302

When starting out as a Teller at Hills Bank, we ensure you will already be set up to succeed with our designated career path and detailed training program.

The Teller career path begins with a focus on foundational and Teller training, then progresses with training on more advanced Teller components and additional areas of the bank.

You will begin in your branch shadowing an experienced co‑worker to gain familiarity with your new role.

Next, you will be shadowed by a co‑worker until you feel comfortable and confident, so that you can give our Hills Bank customers the quality service they deserve.

The teller is responsible for directly servicing customers with paying and receiving functions of the bank, including customer savings, checking and credit account transactions, as well as customer services such as sales of money orders.

The teller has primary responsibility for providing a high level of customer service to bank customers who require teller services, and will refer customers to other bank departments as appropriate for additional services.

The teller is responsible for balancing daily and understanding compliance regulations related to teller services.

• Provide exceptional customer service to ensure customers consistently receive service of the highest standard.
• Receive and process checking and savings account transactions, mortgage and consumer loan payments, credit card transactions, etc.
• Issue official checks, money orders, and bank checks; process the redemption of bonds and help customers with additional services.
• Note and verify significant information as required by bank policy and procedure. Ensure bank procedures are followed when processing transactions. Maintain favorable customer relations through proper handling of all collection and disbursement functions.
• Provide a high level of customer service, including understanding customer needs and the bank products offered. Exercise discretion, good judgment and initiative regarding all customer contact, transaction processing, addressing inquiries and solving problems.
• Maintain confidentiality of customer account information.
• Open night deposit vault, log contents, distribute to proper individuals and process deposits and other transactions using dual control at all times.
• Assist customers with entry to their safe deposit box, ensuring all bank procedures are followed in the process.
• Understand and comply with the related laws and compliance regulations that pertain to teller duties, such as bank secrecy act, privacy, and funds availability policy.
• Receive and answer telephone inquiries from customers and internal staff regarding customer and bank related accounts. Assist bank personnel with questions on the status of accounts, statements, charges, interest, etc., in an efficient courteous manner, providing positive employee relations.

• Maintain adequate working funds as required by bank policy. Verify and balance assigned cash drawer daily with minimal cash variances. Assist supervisor in reconciling errors or discrepancies for self and other tellers.
• As needed, purchase working money supply from Assistant Branch Manager/Branch Manager.
• Count and verify currency.

• Support the overall sales effort. Direct sales goals may be established by management for such items as referrals for other bank products.
• Identify customer financial services needs and cross‑sell services to meet those needs.
• Advise customers on promotional items and services. Give referrals to customer service on prospects/customers for potential sales of products based on life events you are hearing. Give referrals to other departments such as Commercial, Home Mortgage, and Trust and Wealth Management.
• Participate as part of…