PT Patron Services - Bookmobile

Posting Open Until Filled.

Job Title:

PT Patron Services Staff - Bookmobile

Civil Service:
No

Department:
Library

Bargaining Unit:
Non-Bargaining

Reports to Position:
Patron Services Manager

Pay Grade: N/A

Location:

Marion Public Library

Overtime Status:
Hourly – Paid Overtime

FLSA Status:
Non-Exempt

This is a part-time, paraprofessional public customer service position that requires knowledge of professional practice and independent judgement in its application, as well as the application of prescribed procedures and methods. This position will require regular performance of routine, general library tasks. This position assists the library’s diverse patron population on the Marion Public Library Bookmobile and may also work periodically at the full range of public service desks throughout the library.

Scheduled hours may vary weekly up to a maximum of 30 hours per week, including weekend and evening shifts. This position will report to the Patron Services Manager and works under the supervision of the Patron Services Leads, particularly the Bookmobile Lead.

The primary responsibility of this position is to serve patrons on the Marion Public Library Bookmobile, and at the public desks within the library, including the Reference Desk, Technology Desk, the Children’s Desk, Teen Desk, and the Drive-Up Window. There may be opportunities for occasional shifts on the library’s Bookmobile.

Duties include but are not limited to the following activities:

• Safely driving the Bookmobile to and from site locations and the overnight storage facility.
• Assisting the Patron Services Bookmobile Lead in planning, organizing and management of the work of the bookmobile as well as other operational tasks and minor maintenance of the bookmobile.
• Identifying and retrieving collection and account information needed by patrons.
• Assisting patrons with access to the library's physical and digital collections.
• Conducting patrons record queries, placing holds, facilitating materials transfer between network libraries, and assisting patrons with placing ILL requests.
• Creating new patron accounts.
• Mediating and resolving patron disputes, complaints, and inquiries related to library policies and procedures.
• Facilitating patron access to library technologies, and online services including troubleshooting printers, copiers, computers, and online resources.
• Provide Readers' Advisory.
• Processing, sorting, and routing library materials.
• Shelving items for patron use in accordance with guidelines provided by manager on the Bookmobile.
• Handling cash register transactions and resolving patron charges.
• Upholding library policies in all areas of the library and on the bookmobile.

Other responsibilities and tasks include:

• Providing top customer services and assistance to patrons of all ages in the use of all library services.
• Working effectively and collaboratively as part of a busy team of part-time staff.
• Internal and external continuing professional development activities.
• Participating in library staff meetings and training sessions.
• Contributing to the general upkeep of the library and bookmobile and minor cleaning duties as required.
• Off-desk activities as assigned, including assigned projects and task to support library services and enhance the patron experience.

• Strong customer service skills.
• Ability to respond to a diverse range of patron needs.
• Act with integrity, professionalism and respect.
• Display empathy, patience, flexibility, and curiosity.
• Communicate clearly and appropriately with patrons and peers.
• Possess knowledge of professionally curated print, digital, and online resources and information retrieval.
• Ability to conduct reference interviews to determine patron's information and/or other needs.
• Familiarity with fiction and non-fiction books, media, and resources and popular culture references.
• Able to use and explain standard office software, web browsers and apps.
• Familiar with computers, printers and copiers, and personal mobile devices (e.g. e-readers, tablets, smart phones, etc.).
• Able to work with minimal supervision, including reflecting on own performance…