Hotel General Manager

Holiday Inn Express in Coralville is looking for a General Manager to join their team!

As the leader of the business unit, manages all functions to ensure efficient and profitable operation by performing the following duties personally or through subordinate supervisors.

• Reinforces standards for personnel administration and performance in compliance with KHC policies/procedures, state, federal and local laws; standards on service to patrons, room rates, advertising, publicity, sales goals, credit, food selection (depending on business unit) and service, and type of patronage to be solicited.
• Oversees and manages the business unit's overall financial performance including but not limited to:
  Revenue Management, Accounts Payable, Accounts Receivable, Payroll, Cash Handling and Purchasing and communicates with corporate support staff as needed.
• Develops and manages operating budgets in conjunction with subordinate managers and Director of Operations.
• Ensures compliance with franchise agreements through regular inspections of the quality and service programs, franchise required reports are accurate filed on time, new standards and capital needs are addressed and the guest relations cases are answered in a timely manner.
• Monitors the recruitment, hiring, training, development and orientation of all employees. Oversees employee relations and provides leadership for all staff members.
• Oversees and ensures compliance on safety training and programs such as MSDS status, lock out tag out, safety committees, blood-borne pathogens, prevention, fire/tornado procedures and general safety.
• Controls funds, authorizes expenditures, and assists in planning budgets for departments.
• Oversees and ensures each employee understands and is offered employee benefits during initial eligibility window or open enrollment periods.
• Holds weekly staff meetings to ensure that regular and consistent communication is taking place. Holds department heads accountable for revenue and departmental meetings.
• Schedules and oversees the Manager on Duty (MOD) system at the business unit.
• Monitors and reports to the Director of Operations changes in the local market and competitive trends that affect business unit performance.
• Approves purchases of supplies and equipment within KHC purchasing guidelines.
• Inspects guests' rooms, public access areas, and outside grounds for cleanliness and appearance.
• Answers patrons' complaints and resolves problems quickly to ensure guest satisfaction.
• Ensures guest satisfaction through excellent customer service, training and timely follow-up.

Responsible for following all KHC policies and procedures as set forth in the KHC handbook and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

Manages 1-10 subordinate supervisors who supervise a total of 10-250 employees in the Housekeeping Department, Maintenance Department, Food & Beverage Department, Front Desk Department, and Sales Departments. Is responsible for the overall direction, coordination, and evaluation of these units. Also directly supervises 1-2 non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees;

planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Associates Degree (AA) and three to four years experience or Bachelor's degree (BA) from four-year college or university and two years experience; or equivalent combination of education and experience.

Ability to read, develop, analyze and interpret the most complex documents and financial reports. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to read and interpret policies & procedures and to provide guidance on implementation. Ability to read, write and implement safety programs for employees and guests. The ability to…