Inside Sales Representative - Market

Position Summary

The Inside Sales Representative drives aftermarket and spare parts revenue by prospecting new opportunities, generating accurate quotes, and converting them into orders. This is a phone- and email-forward role focused on proactive outreach to existing and prospective customers, with support from engineering, service, and outside sales. Success is measured on quote volume, conversion rate, and revenue and margin growth.

• Prospect and qualify new spare parts opportunities through outbound calls, emails, and follow-up on inbound leads.
• Generate accurate, timely quotes for spare parts and consumables, including identifying the correct part numbers from equipment models, drawings, and bills of materials.
• Own opportunities from quote through close; follow up on open quotes to convert them into orders.
• Proactively engage existing accounts to drive repeat and incremental spare parts sales.
• Enter and manage quotes, orders, and customer activity accurately in the ERP and CRM systems.
• Partner with engineering, service, and outside sales to resolve technical questions and recommend the right parts.
• Meet or exceed quote volume, conversion, and revenue/margin targets.

• 2–5 years of experience in inside sales, account management, or a related commercial role.
• Strong written and verbal communication; comfortable on the phone and initiating contact with customers.
• Mechanical or technical aptitude — able to learn to read equipment drawings and bills of materials.
• Comfortable working with data and business software (ERP, CRM, Excel).
• Organized and self-directed; able to manage a pipeline of quotes and follow-ups independently.
• High school diploma or equivalent.

• Experience reading mechanical drawings and bills of materials (BOMs).
• ERP experience (Epicor or similar).
• CRM experience (Hub Spot, Salesforce, or similar).
• Prior experience generating quotes or selling parts or equipment in a manufacturing or industrial setting.

• Consistently converts open quotes into orders and grows spare parts revenue from assigned accounts.
• Reaches out to customers proactively rather than waiting for inbound requests.
• Quotes are accurate, correctly priced, and turned around quickly.