Customer Care

Responsibilities

* Clerical work including answering/screening/telephone calls to the appropriate person, resolution of calls (orders, quotes, etc).

* Respond to customer requests for information concerning order tracking, order expediting and product availability.

* Perform order entry at both sales invoicing level and request for products from supply plants.

* Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.

* Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.

* Process all necessary paperwork for the daily operation of the sales center as required.

* Other duties as assigned.

Qualifications

* 1-3 years Customer Service experience

* Attention to detail and problem solving.

* Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.

* Working knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc.

* Basic math skills required.

* Willingness to learn product and processes.

Education

* High School Diploma or GED