Customer Care

Responsibilities

• Clerical work including answering/screening telephone calls to the appropriate person, resolution of calls (orders, quotes, etc).
• Respond to customer requests for information concerning order tracking, order expediting and product availability.
• Perform order entry at both sales invoicing level and request for products from supply plants.
• Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
• Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.
• Process all necessary paperwork for the daily operation of the sales center as required.
• Other duties as assigned.

• 1-3 years Customer Service experience
• Attention to detail and problem solving.
• Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.
• Working knowledge of PC’s and related software including MS Word, Excel, Access, Lotus Notes, etc.
• Basic math skills required.
• Willingness to learn product and processes.

• High School Diploma or GED