Console Operator - AOS II - Part-time​/Wage

Title: Console Operator - AOS II

State Role

Title:

Admin and Office Spec II

Hiring Range: $17.48 per hour

Pay Band: UG

Agency: Dept Behavioral Health/Develop

Location: Southwestern VA Mtl Hlth Inst

Agency Website: (Use the "Apply for this Job" box below)..gov

Recruitment Type: General Public - G

The Console Operator answers and directs telephone calls and ensures that urgent calls reach their intended destination. They act as receptionists for the facility greeting visitors, family members, community providers and other guests. They direct and route them to their destination. They also serve as dispatchers and provide liaison with the institute’s security department and facilitate rapid response in the event of an emergency.

All of these tasks support the Mission, Vision and Values of the institute as well as the mission of the Clinical Services Division.

• No requirement for entry into this position.

• High School Diploma or equivalent preferred.
• Prior console operation and/or receptionist experience preferred.

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Applications and résumés for this position are accepted electronically through the Commonwealth of Virginia’s Electronic Recruitment System only. Interview decisions will be based solely on the information provided in your electronic application and/or résumé. Please ensure you detail all relevant work experience clearly and specifically; we will not make assumptions about your qualifications. Applications/résumés will begin to be reviewed within five (5) days of the posting date.

All applicants are subject to an extensive background investigation and a pre‑employment drug screening. This investigation may include fingerprint checks (State Police, FBI), local agency checks, Department of Social Services/Child Protective Services checks, employment verification, and verification of education relevant to the position. Under Virginia Code §§ 37.2-314 and 37.2-408.1, the Department of Behavioral Health & Developmental Services (DBHDS) cannot employ or utilize as volunteers, individuals convicted of specific (“barrier”) crimes or those with pending “barrier” charges.

Reasonable accommodations are available to individuals with disabilities during the application and/or interview process in accordance with the Americans with Disabilities Act. If you require assistance or accommodation, please notify Human Resources at Southwestern Virginia Mental Health Institute during business hours (8:00 a.m. to 4:30 p.m.).

The Commonwealth of Virginia is committed to conducting all aspects of human resource management without regard to race (or traits historically associated with race, including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), sex, color, national origin, religion, sexual orientation, gender identity or expression, age, veteran status, political affiliation, disability, genetic information, and pregnancy, childbirth, or related medical conditions.

There shall be no retaliation against anyone making allegations of violations of this policy.

DBHDS is a Virginia Values Veterans (V3) certified employer and provides hiring preferences to qualified veterans and service members. We highly encourage veterans, active members of the Virginia National Guard, and U.S. Military Reserve members to apply and respond accordingly on the state application.

These positions are hourly/wage and not eligible for benefits. Hourly (wage) employees may not work more than 29 hours a week and are limited to working 1,500 hours in a year.

Name:
Rebecca Richardson

Phone:

Email: rebecca.richardsonginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service‑Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter.

Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note:

Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022 and February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.