Mailroom Operations Manager

Lead mailroom and digital services at an insurance organization in Markham. This role combines operations oversight with vendor management and offers a chance to drive efficiency and sustainability.

The Mailroom & Digital Mail Services Manager position requires 3-5+ years in logistics or operations, focusing on process improvement and compliance. You will manage day-to-day mailroom and courier services, ensuring optimal performance and cost control. Together, we will enhance service quality while supporting community initiatives and sustainability efforts.

Key Responsibilities:

• Oversee mailroom, courier, and digital mail operations daily

• Drive improvements for first-time issue resolution

• Manage vendor relationships and performance metrics

• Control expenses and align budget with organizational goals

• Track and analyze performance data using advanced Excel

Requirements:

• 3-5+ years experience in mailroom or logistics roles

• Proven vendor management and budget experience

• Strong leadership and communication skills

• Advanced Excel skills for reporting and analysis

• High attention to detail and compliance knowledge

Become the cornerstone of operational excellence and sustainability in mail services.
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