Markham Service Clerk at Enercare

Step into the role of Service Clerk with Enercare in Markham! As a key point of contact, you’ll enhance customer satisfaction by optimizing scheduling and managing service requests.

This hands-on role supports field staff operations and directly reports to the Operations Manager. Your responsibilities include managing technician schedules, ensuring accurate service transaction reconciliation, and addressing customer escalations promptly. Your commitment to service excellence will be essential in meeting Enercare’s high standards.

Key Responsibilities:

• Manage and optimize technician schedules daily

• Handle escalations and customer inquiries promptly

• Reconcile service transactions and validate charges

• Update scheduling software and prepare reports

• Provide quotes for installations and manage parts sourcing

Requirements:

• Customer-focused with strong communication skills

• Proficient in scheduling software and MS Office

• Exceptional organizational and multitasking skills

• Minimum Grade 12 education required

• Ability to adapt in a dynamic work environment

Drive Enercare’s mission forward and be a part of a dedicated team focused on customer satisfaction and operational excellence.
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