Sr Business Data Analyst

Sr Business Data Analyst

Date: Feb 12, 2026

Location: Markham, ON, CA

51294 - Markham - Rotation 24 Months

Hiring salary range: $3,952.00 - $5,646.00 / Bi-weekly

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

Job Function:

As a member of the ISMOC team, the candidate will be responsible with daily reporting and data analytics to help support the transition to AMI 2.0 meters and network. The candidate will interact with various project stakeholders, vendors, and LOBs to assist with the data needs to provide insightful business analytics.

Provide subject matter expertise and in-depth data analysis of business functions for Hydro One Networks including providing trending analysis and the creation of statistical information used for transmission, distribution business and customer decision making. Provide analysis, reports, expertise, and recommendations to optimize the system-wide use of data to facilitate the effective asset utilization and customer service decisions. Conduct economic, business and regulatory impact assessments and other business studies to address transmission/ distribution customer needs;

analyze problems, develop alternatives and preferred solutions; and recommend delivery of solutions through other business units, suppliers and service providers. Coordinate activities with Service Providers.

Job Description:

• Develop, design and produce reports and extracts based on data analytics to assist in transmission, distribution and customer service business decisions. Provide analysis, reports, expertise, and recommendations to optimize the system wide use of data to facilitate the effective asset utilization decisions.
• Supervise and conduct required due diligence on quality and results delivered related to the business functions by various teams. Monitor and analyze transmission, distribution, customer and socio economic data on a regular basis to uncover deficiencies arising from technical and/or process gaps.
• Provide guidance, direction and support for the development, deployment, implementation, operation and continuous improvement of business processes across the Company. Assess data requirements through consultation with staff at all levels from across the Company. Work with business to analyze and assess the business solutions and structures needed to realize these opportunities recommend improvements that will enhance the overall utilization of the SAP/CIS assets and transform the use of internal and external data as an asset within the company.
• Work collaboratively with the business and other Enablement staff to analyze the current business environment to detect critical deficiencies and/or business opportunities. Working with the various lines of business, conduct interviews, gather data and conduct analysis to compile into technical or process improvement opportunities. Assist in the development of information system and process controls required to properly manage the transmission, distribution business and customer service operation functions.
• Work with management and staff at various levels within the business unit, the company, and externally with the service provider to facilitate the resolution of issues related to transmission, distribution and customer service services.
• Maintain an awareness of advances in "best practices" as they relate to managing customer relations in the Transmission/Distribution and customer service business. Maintain an awareness of developments and changes with respect to electricity industry structure and market rule and code changes as they relate to managing customer relations in the Transmission and Distribution business.
• Provide expert knowledge in data and…