Client Solutions Manager Medium Business, Family Health Program; Commercial Insurance

Position: Client Solutions Manager – Small & Medium Business, Family Health Program (Commercial Insurance)
Introduction
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters;

think of Gallagher.

We believe that every candidate brings something special to the table, including you! We currently have an existing vacancy within our organization, so, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview
The Select Client Service Manager is accountable for delivering high quality and efficient service to external clients through the day-to-day account management of an assigned group of accounts that are similar in size with relatively simple to moderately complex needs. Working alongside a seasoned Account Manager on E&O, D&O, CGL, and Cyber policies that are part of a medical/health program, this role also requires occasional travel (AGMs, conferences, etc.).

This position reports directly into either the Center's Client Service Director or the Center's Client Service Supervisor. This role directly contributes to key business outcomes such as client retention, client satisfaction, client growth, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement.

How You'll Make An Impact

Successfully and profitably manages an assigned group of accounts.

Builds, solidifies and expands relationships with existing clients by providing exceptional ongoing care.

Is the primary contact for the buyer and the ultimate owner of the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality & timely manner.

Secures existing business and drives the sale of additional services and lines of coverage.

Uses technology as a tool to maximize productivity and quality.

Comfortably engages others in consultative discussion.

Effectively manages/balances multiple and sometimes competing priorities.

Works in a self-directed manner.

About You

Bachelor's degree preferred

Previous experience in client service and/or claims management is ideal

Previous insurance knowledge and experience managing client relationships preferred

Proficiency in Microsoft Office.

Infrequent out of town travel required.

Appropriate licensing as required.

Solid financial acumen.

Strong written and verbal communication skills.

Compensation And Benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the  minimum core benefits  you’ll get, depending on your job level these benefits may improve:

Flexible medical & dental coverage to meet your household's needs

Life, Dependent Life and AD & D Insurance options

Retirement savings including RRSP including a company match, TFSA, pension and more

Employee Stock Purchase Plan

Other benefits include

Educational expense reimbursement

Employee assistance programs

Discounted gym membership (Good Life Fitness)

Opportunity for flexible work arrangements

Paid sick days & personal days

Employee education recognition program

Employee referral bonus program

We value inclusion and diversity
to review our Canada Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’…