Operations Officer

Position: Operations Officer - 57282
We are seeking a detail-oriented and communicative Account Specialist to join our Small Business Banking team. Reporting to the Manager of Deposit Compliance Remediation, you will play a critical role in ensuring customer accounts remain compliant with financial regulations.

This is a back-office administrative role that involves conducting thorough file reviews, updating missing customer information, and supporting internal partners to provide a seamless banking experience. If you are a proactive professional with a background in banking or high-volume administrative environments, this is an excellent opportunity to grow within a leading financial institution.

Location:

Markham, Ontario (Hybrid – 4 days onsite)
Contract Duration:
March 2, 2026 – December 31, 2026 (Extension & Conversion potential)

Work Schedule:

Monday – Friday, Core Business Hours (Overtime as needed)
Rate: $25/hour

Advantages
Professional Growth:
Gain experience within a top-tier Canadian financial institution known for its strong corporate culture.
Stability with Flexibility: A long-term contract through the end of 2026 with the potential for permanent conversion or extension.
Comprehensive Training: A 2-week structured training period to ensure you are set up for success.
Collaborative Environment:
Work within a supportive team of 12 professionals focused on excellence and accuracy.

Responsibilities
Account Review & Compliance:
Conduct meticulous reviews of small business accounts to identify discrepancies or missing documentation.
Data Remediation:
Update customer information in internal systems to ensure files meet strict regulatory and compliance standards.
End-to-End Processing:
Follow established procedures for Business Account compliance, ensuring all interactions and changes are documented accurately.
Quality Assurance:
Ensure all prepared documentation reflects the true intentions of the business client and adheres to internal policies.
Internal

Collaboration:

Liaise with internal partners to resolve account issues and maintain a "customer-first" approach to compliance.

Qualifications
Qualifications

Experience:

1+ years of relevant experience in a professional office environment. Experience in Banking or a Contact Center is highly preferred.
Technical

Skills:

Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and experience navigating CRM tools.
Communication:
Fluent in English with excellent written and verbal communication skills.
Analytical Thinking:
Ability to work through ambiguity and solve business problems efficiently.
Organizational

Skills:

Strong ability to manage tasks in a fast-paced environment while meeting strict Service Level Agreements (SLAs).

Nice-to-Have

Skills:

Knowledge of KYC (Know Your Customer) or KYB (Know Your Business) requirements.
Previous experience in a compliance-heavy or regulated environment.

Summary
If you are interested int he operations officer role, please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming;
Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to  to ensure their ability to fully participate in the interview process.