Vice President, Operational Excellence

Company Overview

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in‑house creative agency, and experienced, cross‑functional teams.

Our core capabilities include:

• Specialty Pharmacy Services
• Customized Solutions for Warehouse, Wholesale & Distribution
• Patient Support Programs
• Strategic Creative Services
• HCP & Clinic Services

• We are 100% Canadian with locations across the country
• State‑of‑the‑art facilities to provide high‑quality products and services
• The opportunity to be a part of a winning, high‑performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work‑life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High‑growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry‑leading, in‑house corporate training offered throughout the year

The Vice President, Operational Excellence is an executive role within the COO Organization at Sentrex Health Solutions. Reporting directly to the Chief Operating Officer, this leader serves as both a force multiplier for the COO and the enterprise's senior team accountable for operational excellence, program governance, and continuous improvement.

In the Operational Excellence capacity, the role establishes the strategy, governance frameworks, and program management infrastructure that ensure all transformation initiatives are aligned with corporate strategic imperatives and delivered on plan.

The role ensures clarity of vision, alignment of the leadership team, and disciplined execution of the COO's top priorities. The incumbent acts as a strategic integrator across the four COO direct‑report functions — VP Clinical Services, VP Specialty Operations, VP Operational Excellence, and CIO — resolving cross‑functional interdependencies, shaping communications, and driving accountability.

• Serve as a trusted thought partner and advisor to the COO (and ELT), providing insight and analysis on key decisions, priorities, and organizational challenges.
• Coordinate strategic planning cycles; translate the COO's vision into actionable initiatives with clear owners, timelines, and success measures.
• Prepare briefing materials and presentations for the COO's internal and external engagements (Board, Executive Team, manufacturer partners, all‑hands).
• Track progress against the COO organization's strategic priorities; surface risks, blockers, or decisions requiring COO attention in a timely manner.
• Gather and synthesize insights from external conversations, market trends, and competitive landscape to inform COO and Executive Team decisions.
• Apply evolving AI best practices. AI Literate and Proficient.

• Design and manage the operating cadence of the COO organization — leadership team meetings, quarterly reviews, strategic offsites — work with Exec Admin to oversee clear agendas, pre‑reads, and documented outcomes.
• Ensure follow‑through on executive decisions; hold leaders across the COO organization accountable for progress against commitments.
• Anticipate and resolve cross‑departmental conflicts and interdependencies, aligning resources to the COO's top priorities before issues escalare.
• Represent the COO in internal forums and working groups as delegated, with authority to commit to decisions within pre‑agreed parameters.

• Lead high‑impact, cross‑functional initiatives on behalf of the COO — including technology transformation, sustain CRM roadmap, work closely with Patient Support Program teams to apply operational…