Technicien III - mobile - Contrat
Job Description & How to Apply Below
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.
Job Description
The Facility Services Specialist is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as data verification, reporting and analysis; and assists in the review, development and implementation of related processes and initiatives.
Summary
Responsibilities include managing facility operations, vendor and client relationships, ensuring compliance, and providing accurate reporting to support continuous improvement.
Key
Duties & Responsibilities
People Leadership
Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.
Facility Management
Generate and dispatch service request work orders to vendors as per established process.
Review priority work orders—communicate and follow up on priority orders to vendors and ensure they are addressed in a timely manner to meet KPI requirements.
Review work orders—ensure that all work orders dispatched to the FM are closed out or reassigned to technician or vendor.
Perform inspection of work orders closed by vendors and ensure complete/accurate closeout details are provided (e.g., cost, work completed, equipment tag #).
Run report on open work orders and check status with the appropriate vendors.
Update WO statuses if verified to be completed or resolved during follow up.
Respond to vendor inquiries regarding work order related issues.
Respond to client inquiries regarding current or past work orders (status, issues/warranty, escalations).
Correct information in the system, addresses, phone numbers.
Adding new vendors and locations to the system.
Other duties as assigned.
Finance
Review and resolve invoice referrals/escalations.
Review and resolve invoicing errors.
Review and approve billing for tech services.
Review and approve invoices for payment (Oracle).
Respond to vendor inquiries regarding invoicing‑related matters.
Client / Service Management
Make and receive calls/emails from vendors and clients for follow ups on work order status, creation or cancellation.
Act as main point of contact between the client and all parties, technicians that reach out for approvals, questions and issues, vendors that need further information or approvals.
Primary escalation point for taking care of any issues regarding service.
Involvement in specific emergency work orders may need to be managed from start to end.
Requesting approvals from the client.
Review of PM work orders and following up with vendors as needed.
Participating and gathering information for QBRs.
Client reporting needs as required.
Reporting
Handling generation and distribution of reports for internal and client stakeholders.
Quality Compliance
Execute quality & compliance team activities that support the quality compliance contractual obligations.
Interface with BGIS management and client management to identify applicable regulatory and compliance requirements and ensure accurate understanding of those requirements between BGIS and the client.
Assist in the review of related processes by conducting compliance process capability studies to identify, improve and correct process inefficiencies and inaccuracies; review process documentation and speak with relevant concerned parties to understand and identify process improvement opportunities.
Provide input for planning, development, execution and improvement of compliance‑related processes and programs.
Assist in the implementation of compliance‑related processes through activities such as coordination of process implementation with relevant concerned parties, process documentation, providing contents to…
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