Senior Product Manager

Summary

The Senior Product Manager, Protection Plans & Electrical is accountable for the commercial performance and lifecycle execution of Enercare’s Plans portfolio (Protection, Maintenance, coverage, chargeables) and Electrical (Generator, Battery/Backup (BESS), EV Chargers/EVSE, EVM/EMS) product offerings. This role translates enterprise product strategy into pricing, offer design, GTM execution, and retention levers, ensuring plans and electrical services drive sustainable growth, margin, and multi-product household penetration.

• Own P&L; performance for Plans and Electrical portfolios, delivering against revenue, margin, and retention targets.
• Execute pricing strategy, offer architecture, and lifecycle optimization within portfolio guardrails.
• Drive unit additions, renewal lift, and churn reduction through data‑driven offers and experience improvements.
• Lead monthly and quarterly performance reviews; own forecasts and variance explanations.
• Lead portfolio‑specific initiatives that increase multi‑product household penetration.
• Translate VOC, field, and call‑centre insights into quarterly and annual execution roadmaps.
• Ensure regulatory, certification, installation, and service‑readiness requirements are executed for all offerings.
• Partner with Sales, Marketing, Field, Call Centre, Finance, and Supply Chain to deliver GTM plans and enablement.
• Lead, coach, and develop a high‑performing product team (2 PMs, 1 Analyst).
• Build strong execution discipline, commercial acumen, and cross‑functional leadership capability.

• 8+ years experience in product, portfolio, or category management.
• Proven success in home services or recurring‑revenue businesses.
• Demonstrated people leadership (PMs / Analysts).
• Strong financial acumen (pricing, P&L;, business cases).
• Experience operating in multi‑vendor, services‑led environment.
• Strong executive and frontline communication skills.
• Bachelor’s degree required; MBA or equivalent an asset.

$102,912 - $149,738. Please note that the compensation range listed includes base salary and potential incentive pay. Incentives such as bonuses are not guaranteed and depend on individual performance and company results. Actual compensation within the range will be determined based on skills, experience, and qualifications.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations.

All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.