Manager- Operational Resilience

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, Hydro Solution, and Pioneer Plumbing & Heating.
A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.
If you are ready to become one of our Experts, we would love to hear from you.

Job Description:

Manager, Operational Resilience  Status:
Regular, Full Time  Department:
Customer Experience

Location:

Markham – 4 days in office  Compensation: $84,264 - $130,609   Please note that the compensation range listed includes base salary and potential incentive pay. Incentives such as bonuses are not guaranteed and depend on individual performance and company results. Actual compensation within the range will be determined based on skills, experience, and qualifications.

Job Summary  The Manager, Operational Resilience is responsible for supporting the design, implementation, and maintenance of operational resilience practices across the organization. The role focuses on ensuring  critical business processes can continue during disruptions  through effective planning, risk assessment, and coordination with operational teams.
This position emphasizes  process-level continuity, workforce readiness, and customer experience.

Key Responsibilities   Support the development and execution of the  operational resilience framework
Coordinate resilience activities across business units
Embed resilience considerations into  operational processes and improvement initiatives
Work with business units to  identify and document critical processes
Map key dependencies across:
People (roles, skills), Suppliers and third parties, Facilities and operational assets
Maintain up-to-date documentation of operational workflows
Facilitate  Business Impact Assessments  for operational areas
Help define:
Key service impacts, Acceptable downtime thresholds, Recovery priorities
Ensure alignment with business needs and customer expectations
Develop and maintain  Operational Continuity Plans (OCPs)
Ensure plans are  practical, actionable, and easy to execute
Help implement response procedures and track actions
Maintain communication with operational stakeholders during incidents
Coordinate and support  resilience testing activities , including:
Tabletop exercises, Scenario-based simulations
Document outcomes, identify gaps, and track remediation actions
Monitor effectiveness of continuity plans and resilience practices
Support post-incident reviews and lessons learned
Identify opportunities to improve operational resilience through:
Process optimization, Standardization
Qualifications & Experience   Bachelor’s degree in business, Operations or a related field
5–8 years of experience in:
Operations, Business continuity, Process improvement or risk management
Experience working cross-functionally with business stakeholders
Strong understanding of business operations and process flows
Process mapping and documentation skills
Ability to translate risks into practical operational solutions
Organizational and coordination skills
Strong communication and stakeholder engagement
Analytical mindset with attention to detail
Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations.

All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

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