Product Manager - AI-Driven Self-Service

Join Aviva Canada as a Product Manager to enhance digital self-service journeys. Utilize AI-powered strategies to innovate claims and customer interactions effectively in a hybrid setup.
As a pivotal member of the product team, you will lead initiatives that directly improve post-purchase customer experiences. Your focus on rapid delivery and experimentation will define how customers engage with services after their transactions, driving success through strategic product development.

Key Responsibilities:

• Own and manage high-volume customer interaction processes

• Implement AI tools for improving efficiency and accuracy

• Conduct rapid prototypes and continuous journey improvements

• Lead delivery by collaborating with cross-functional teams

• Focus on minimizing process overhead to speed up results
Requirements:

• Proven track record of shipping successful products

• Comfortable with AI technologies and statistical analysis

• Ability to make decisions under uncertainty

• Experience with customer claims or service journeys

• Knowledge of experimental design and engagement strategies
Foster innovation and enhance user experiences at Aviva Canada through your product management expertise.
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