Enercare Operations Analyst

Position: Enercare Operations Analyst - Full-Time
Take on a full-time Operations Analyst role at Enercare in Markham, focusing on billing processes and operational efficiency. Leverage your analytical skills in a diverse and collaborative environment.

In this role, you will support the Billing Operations team by running bill cycles and ensuring billing accuracy for over a million customers. The Operations Analyst will utilize advanced tools like SQL and PowerBI to analyze billing trends and manage exception workflows. You will also collaborate closely with cross-functional teams to enhance processes and deliver exceptional service.

Key Responsibilities:

• Monitor daily operations and manage billing application activities

• Resolve customer inquiries regarding billing discrepancies

• Conduct thorough analysis of billing and payment files

• Develop operational controls with various stakeholders

• Present insights and recommendations to management

Requirements:

• Minimum 3 years in billing operations or analysis

• Bachelor’s degree in a relevant field

• Proficiency in Microsoft applications and SQL

• Excellent analytical and decision-making skills

• Strong organizational skills with ability to manage priorities

Become a crucial part of the Enercare team, driving operational improvements and enhancing customer satisfaction.
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