Senior Business Analyst Product Management

Position: Senior Business Analyst for Product Management
Join Enercare as a Senior Business Process Analyst in Markham, ON. This full-time role focuses on enhancing business processes and customer journeys to drive product and service excellence.

In the Senior Business Process Analyst role, you will collaborate effectively with various teams, including Operations, Marketing, and IT. Your key responsibilities will include analyzing operational workflows and identifying opportunities for continuous improvement. By using your expertise in product management and business analysis, you'll ensure alignment between customer needs and company objectives.

Key Responsibilities:

• Analyze current workflows and customer journeys

• Facilitate stakeholder meetings and executive presentations

• Lead process improvement initiatives to enhance efficiency

• Develop process documentation and governance frameworks

• Support product strategy development through market analysis

Requirements:

• BBA or equivalent education

• 10+ years in business process analysis

• 5+ years in process re-engineering and mapping

• Proficiency in analytical tools like SQL and Tableau

• Strong stakeholder management and communication skills

Leverage your business analysis skills to enhance customer experiences and product offerings at Enercare.
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