Manager, Product Ownership

Job Description:

Overview
We are looking for an experienced Manager of Product Ownership to bring consistency, operational excellence, and execution discipline to our product organization. Our software supports the full operational lifecycle of premier private member clubs — from dining, events, and activity bookings to finance, reservations, websites, and mobile experiences. While each product serves distinct workflows and audiences, delivery quality and operational integrity must be consistent across the ecosystem.
This role is a manager level position within the product team, reporting directly to the Chief Experience Officer. The Manager of Product Ownership maintains direct oversight of our Product Owners, ensuring that priorities are translated into clear, actionable work, backlogs are execution‑ready, and releases meet a consistent bar for quality, readiness, and adoption.
This role is not passive or purely managerial. It requires someone who leads from the front, is comfortable driving change, and can evolve processes as the organization matures. You will play a central role in professionalizing how Product Ownership operates, raising expectations, and supporting Product Owners through change while maintaining delivery momentum.
A key competency of this role will be to embrace our AI‑Driven Development Lifecycle (AI‑DLC) to transform how we build software. This concept combines human expertise with AI to accelerate discovery, design, and delivery. Product Managers and Product Owners play a central role by using AI tools to rapidly develop insights, shape requirements, then collaborate closely with Engineering to bring innovative solutions to market with greater speed and precision.
If you are energized by building strong operating foundations, coaching Product Owners, and creating clarity where complexity exists, this role offers the opportunity to shape how product delivery happens across the organization.
Core Responsibilities
Product Ownership Leadership & Oversight

• Lead and manage the Product Owner team, providing direct coaching, guidance, and performance oversight
• Set clear expectations for Product Owner excellence across backlog ownership, workflow integrity, delivery coordination, and release readiness
• Ensure Product Owners consistently translate product priorities into clear, execution‑ready user stories and acceptance criteria
• Serve as the escalation point for delivery clarity issues, prioritization conflicts, and workflow breakdowns

Backlog Quality & Delivery Readiness

• Establish and enforce standards for backlog structure, readiness, and prioritization across all product areas
• Ensure backlogs reflect true business priorities and are prepared to support predictable sprint planning and delivery
• Oversee backlog refinement practices, definition of ready, and dependency management across teams
• Promote consistent visibility into upcoming work and delivery sequencing

Workflow & Requirements Integrity

• Ensure Product Owners are capturing real‑world workflows accurately and translating them into actionable requirements
• Validate that edge cases, dependencies, configuration impacts, and integration considerations are identified early
• Maintain high standards for requirement clarity to reduce delivery risk and rework
• Support alignment across products to prevent fragmented or conflicting workflows

Delivery Coordination & Execution Excellence

• Ensure Product Owners are effectively supporting delivery teams by clarifying scope, removing blockers, and maintaining shared understanding
• Improve communication rhythms between Product Owners, Engineering, QA, and Operations
• Reinforce accountability for progress visibility, risk communication, and change management during delivery
• Lead by example in delivery discussions, pushing for clarity, realism, and execution discipline

Release Readiness & Operational Adoption

• Own the standards and expectations for release readiness across the product organization
• Ensure Product Owners validate delivered functionality prior to release and coordinate documentation and internal readiness activities
• Oversee post‑release issue tracking, feedback loops, and follow‑up actions to protect…