Senior Business Process Analyst - Enercare

Join Enercare as a Senior Business Process Analyst in Markham, ON. This role focuses on product management and business improvement to enhance customer experiences.

In this full-time position, you'll collaborate with teams spanning Operations, Marketing, and IT. Your responsibilities entail analyzing workflows, facilitating workshops, and identifying opportunities for process efficiencies. You'll utilize your expertise to align business operations with strategic objectives and market demands, playing a key role in product development and continuous improvement.

Key Responsibilities:

• Analyze workflows and customer interactions for improvements

• Manage stakeholder relationships across departments

• Lead initiatives aimed at enhancing customer satisfaction

• Develop future-state business process designs

• Conduct performance assessments for continuous optimization

Requirements:

• BBA or equivalent academic background

• 10+ years in business processes or related roles

• At least 5 years in process re-engineering

• Proficient in tools like Visio and Power BI

• Strong communication and facilitation abilities

Use your business process expertise to elevate Enercare’s product offerings and customer engagements.