Enercare Workforce Management Analyst Role

Become an integral part of Enercare as a Workforce Management Analyst. This full-time role emphasizes leveraging AI and predictive analytics for improved call volume forecasting and capacity planning.

Located in Niagara/Markham, you will support efficient workforce planning for a Home Services contact center. Your analytical skills and expertise with AI-powered tools will help develop accurate staffing models and enhance service delivery. This position is suitable for intermediate-to-senior professionals with experience in contact centers and advanced Microsoft Excel capabilities.

Key Responsibilities:

• Utilize AI tools to enhance call volume forecasting accuracy

• Develop staffing models and capacity plans for efficient operations

• Analyze historical data to improve forecasting decisions

• Create dashboards and reporting tools for data-driven actions

• Present workforce insights to senior leadership

Requirements:

• 4–7+ years in Workforce Management or Contact Center Operations

• Proficiency in AI-assisted forecasting solutions

• Advanced skills in Microsoft Excel, including forecasting models

• Strong understanding of contact center metrics

• Experience with data analysis and business intelligence tools

Bring your analytical mindset and workforce expertise to Enercare's mission of exceptional customer service.
#J-18808-Ljbffr