Bilingual Legal Resolution Specialist

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Hyundai Auto Canada Corp. is located in the heart of Markham, Ontario, and is a subsidiary of the esteemed Hyundai Motor Company of Korea. We are also a thriving hub of innovation, automotive excellence, and sheer driving passion. Our journey at Hyundai Canada takes us across the entire spectrum of automobiles, from subcompacts to luxurious premium sedans and the adventurous world of sport utility and crossovers.

But we're about more than just cars. We're about crafting an exceptional experience that goes beyond the road.

Here at Hyundai Canada, we don't just hire team members; we embrace a team of individuals who are the driving force behind our growth and our unique culture.

We're a dynamic, fast-paced environment where each day unfolds with fresh opportunities and exciting challenges. Our award-winning culture thrives on innovation, the exchange of new ideas, and a relentless pursuit of pushing boundaries.

This position is responsible for the resolution of high profile, high impact customer cases involving various issues that are in a pre-litigation phase, or within legal proceedings such as arbitration or Small Claims Court. The individual will be required to deliver exceptional customer service to both internal and external customers and will be, in this regard, responsible for information gathering and analysis, case management, decision making, negotiation and preparing various documents articulating the company’s position(s).

The individual is responsible for the preparation, monitoring, tracking of all files and for the strategy necessary to resolve such files. Importantly, the individual will be responsible for preparing cases for, and representing HACC at, Small Claims.

• Ensure customer cases are effectively and efficiently managed and maintained for accuracy and completion.
• Employ strategic thinking to come to efficient and creative resolutions of customer cases.
• Discreet and professional treatment of sensitive and high-profile customer cases.
• Manage procedural and substantive matters in respect of small claims matters and coordinate National, Zone and Dealer participation, as required.
• Represent Hyundai Canada in court at the Small Claims Court, which involves, among other things, managing the case file, preparing witnesses (if applicable), preparing Hyundai Canada’s positions and attend court/arbitration on behalf of Hyundai Canada.
• Ensure the timely filing of all required small claims documents with the applicable provincial courts/arbitrator and notify internal stakeholders of milestones, where applicable.
• Ensure internal records and tracking tools are maintained up to date for effective management of the company’s cases.
• Prepare reports on small claims matters, pre-litigation cases and escalated concerns.
• Negotiate settlements and other arrangements with all applicable stakeholders.
• Present department results and trends to Executive Team members.

• Completion of an undergraduate degreeor an equivalent combination of experience and education
• 5+ years of relevant experience in same or similar function.
• Interpersonal savvy.
• Negotiations skills and decision making.
• Knowledge of Customer Relations principles.
• Strong knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Excellent verbal and written communication skills including active listening skills.

This posting is for an existing vacancy.

Hiring Range: $70,300 - $89,000

The actual base salary offered is determined based on the successful candidate's relevant experience, skills, and competencies and considers internal equity

Starting salary is typically offered in the lower to mid portion of the…