Sales Operations Specialist

Department of Position:
Sales Operations

Reports to:

Director, Sales Operations & Technical Support Company Description

Proudly Canadian-founded, the Lorex team across North America is committed to the design, development, and deployment of ingenious smart home security and business monitoring solutions that enhance our customers’ lifestyles and sense of well‑being. We achieve this by continuing to produce innovative solutions, all backed by cutting‑edge technology and a dedicated team of forward thinkers.

The Sales Operations Specialist is a key member of the sales operations team, reporting to Director of sales operations & technical support. The Sales Operations Specialist will be responsible for supporting the entire sales team by managing SKU & inventory assortment, price & promotion implementation, assisting with product launches (GTM) & EOL tasks, monitoring fraud tool, chargebacks, MDF support for partners, vendors, revenue & expense tracking.

The primary focus is to facilitate, implement and execute the successful product launches and transitions, manage inventory for the entire business and monitor & manage chargebacks.

The ideal candidate should be a diligent, organized, methodical and resourceful individual who is highly detail-oriented in order to manage and report accurate data and meaningful insight to the team.

• Maintain and manage SKU (product) list with MSRP and promotion prices for all sales channels
• Optimize product listings, ensuring accurate and compelling content, images, and keywords to maximize visibility and conversion rates
• Work with web operations team to manage activation and deactivation of models on the Lorex web stores based on inventory availability and the sale plan
• Collaborate with sales and operations team, director of sales ops, marketplace sales team, product management, marketing and web operation team to ensure new products are launched on plan and schedule (GTM) and EOL models are discontinued and transitioned on the respective platforms
• Responsible for new material and BOM (bill of material) creation and management in SAP
• Track SKU-level inventory status and work with the demand planning analyst and product management team to plan out future inventory POs and consumption plans
• Manage inventory transfers between warehouses and to Amazon
• Manage the aging inventory list and develop a sales and consumption plan via different sales platforms
• Support the Director of sales operations with promotion planning, owning of promotion calendar, inventory strategy, budget planning, sales planning with data and analysis
• Manage and maintain various data & dashboards and reports using not limited to, but primarily PowerBI
• Report and provide insight to support the decision‑making and strategic planning of the sales team
• Manage DtC sales related expenses and track and report the status vs. budget accrual on monthly and ad‑hoc basis
• Serve as key contact person and subject matter expert for the sales operations team in inventory, sales tracking, fraud & chargeback, sales commissions related inquiries
• MDF management for reseller partners and B2B customers
• Oversee fraud management process, monitor for any issues and discrepancies and report related KPIs to the management team
• Monitor and report non‑fraud related chargeback results
• Lead, develop and discuss the chargeback reduction plan with the management and operations team
• Coordinate site‑merchandising and marketing initiatives for each promotion and in general
• Support regular and ad‑hoc reporting needs
• Initiate new vendor set up, PO submission and completion for vendor expenses
• Project manage sales and operations related ad‑hoc projects
• Stay informed about industry trends, competitive landscape, and emerging e‑commerce technologies to suggest innovative strategies and tactics.
• Lead, attend and participate in specific weekly required meetings

• Knowledge,
  
  Skills and Abilities
  
  (KSAs)
• Strong analytical and collaboration skills and demonstrate the ability to solve complex problems by reviewing related information
• Strict attention to details:
  Excellent written and verbal communication, analytical and…