Senior Business Process Analyst

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, Hydro Solution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Compensation: $74,817 - $118,211. Please note that the compensation range listed includes base salary and potential incentive pay. Incentives such as bonuses are not guaranteed and depend on individual performance and company results. Actual compensation within the range will be determined based on skills, experience, and qualifications.

The Senior Business Process Analyst, Product Management & Continuous Improvement is responsible for analyzing business processes, customer journeys, products, and operational workflows to identify opportunities for improvement, innovation, and growth. The role combines business process excellence with product management and product marketing capabilities to ensure products, services, and customer experiences are aligned with business objectives and market needs. The incumbent will work closely with Operations, Marketing, Sales, Customer Experience, Product Management, and IT teams to define business requirements, optimize processes, enhance customer journeys, and support the development, launch, and continuous improvement of products and services.

This role will play a key part in identifying market opportunities, supporting go-to-market initiatives, developing business cases, and ensuring products deliver value to customers while meeting operational and financial objectives. The successful candidate will act as a bridge between business stakeholders, technology teams, and customer-facing functions, leveraging data, process analysis, customer insights, and market intelligence to drive strategic decision-making and organizational performance.

• Analyze current business processes, workflows, systems, and customer journeys to identify opportunities for improvement.
• Facilitate workshops, stakeholder meetings, and executive presentations.
• Manage stakeholder relationships across Operations, Sales, Marketing, Customer Experience, Finance, and IT.
• Lead process improvement initiatives focused on efficiency, productivity, quality, and customer satisfaction.
• Conduct process audits and performance assessments to ensure continuous optimization.
• Develop future-state business process designs and operating models.
• Monitor and evaluate process improvements through KPI tracking and benefit realization analysis.
• Create process documentation, SOPs, workflow diagrams, and governance frameworks.
• Provide training and change management support for new processes and technologies.
• Partner with business leaders to identify, evaluate, and prioritize new product and service opportunities.
• Support product strategy development by analyzing customer needs, market trends, competitive offerings, and operational capabilities.
• Develop business cases, value propositions, product requirements, and feature prioritization recommendations.
• Gather and document business requirements, user stories, use cases, and functional specifications.
• Conduct customer journey mapping and analysis to identify product enhancement opportunities.
• Partner with Marketing and Sales teams to support go-to-market planning and product launch execution.
• Assist in developing product positioning, value messaging, and customer communication strategies.
• Identify opportunities to improve customer acquisition, onboarding, retention, and overall experience.
• Aid in the development of reporting and dashboards to monitor customer, operational, and product performance metrics.
• Provide recommendations to improve customer adoption,…