Senior Bilingual Accounts Specialist at Toyota

Take your collections expertise to Toyota Financial Services as a Bilingual Senior Customer Accounts Specialist. Foster strong customer relations and manage delinquent accounts in a hybrid work environment.

This senior role at Toyota Financial Services based in Markham, Ontario, entails managing high-risk delinquent accounts while ensuring exceptional customer service. You'll rely on your strong communication and negotiation skills to resolve account delinquencies efficiently. In this position, you will work alongside a collaborative team dedicated to continuous improvement and excellence.

Key Responsibilities:

• Manage complex delinquent accounts including bankruptcies and fraud investigations

• Handle inbound and outbound calls to negotiate payment arrangements

• Ensure consistent follow-up and account maintenance

• Document collection activities accurately in designated systems

• Collaborate with legal and recovery teams to resolve issues

Requirements:

• Bilingual in English and French required

• Minimum 3 years in automotive finance preferred

• Strong decision-making and problem-solving skills

• Proficiency in Microsoft Office and CRM systems

• Excellent organizational abilities to manage workloads

Utilize your bilingual skills and customer-centric approach to enhance collections strategies at Toyota Financial Services.
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