Regional Coordinator; Front of House Ops & Team Lead

The Role

The Regional Coordinator (RC) is a regional leadership role responsible for the performance, consistency, and development of our front-of-house teams across multiple clinics.

You will lead Senior Coordinators and help develop Client Coordinators, ensuring administrative operations run smoothly, scheduling systems are disciplined, and client experience is consistent across locations.

This is a performance-driven leadership role — not an administrative position.

You are building leaders, strengthening systems, coaching teams, and protecting operational excellence at scale.

If Clinic Directors own clinic performance, the Regional Coordinator ensures the operations supporting that performance are stable, disciplined, and high-functioning.

Axis Therapy & Performance is a high-standard, education-driven, people-first health network.

We deliver expert physical therapy powered by the human connection. Our mission is to refine the way people move by raising the standard of care, elevating practitioner skill, and creating a consistent, trust-based client experience.

Leadership at Axis is behavioural, not positional.
We expect our leaders to hold the standard, protect the culture, and drive real outcomes

• Directly lead and develop Senior Coordinators across multiple clinics
• Run leadership coaching sessions and performance reviews
• Audit coaching conversations and escalation decisions
• Strengthen accountability, decision-making, and leadership maturity
• Identify leadership gaps and drive development plans

• Deliver in-person and virtual training sessions for Client Coordinator teams
• Run rapid‑fire coaching workshops (booking conversations, service recovery, communication)
• Perform front‑desk performance audits and scheduling reviews
• Standardize client experience and service delivery across clinics
• Develop high‑potential team members and support internal promotion pipeline

• Monitor regional operational performance (rebooking, scheduling stability, cancellations, onboarding completion, issue trends)
• Identify performance patterns across clinics and implement improvements
• Strengthen front‑desk systems that support therapist and client experience
• Reduce preventable operational breakdowns and escalations

• Ensure consistent scheduling structure and booking logic across clinics
• Audit schedule hygiene, coverage planning, and readiness standards
• Partner with Clinic Directors to support therapist capacity and clinic flow

• Ensure high standards in client communication and service recovery
• Coach teams on handling difficult situations and conflict resolution
• Maintain consistent client experience across all locations

• Support hiring decisions for Senior and Client Coordinators
• Monitor onboarding quality and early retention
• Identify future leaders and build internal talent pipeline

At Axis, leadership means:

• Holding standards without avoidance
• Coaching behaviour, not personality
• Solving problems early
• Building structure instead of reacting to chaos
• Developing leaders instead of rescuing teams
• Thinking in systems and patterns, not incidents

• Strong Senior Coordinators who lead independently
• Consistent client experience across clinics
• Stable scheduling and administrative systems
• Reduced operational friction for therapists
• High retention and growth within admin teams
• Fewer preventable escalations and breakdowns

This role is a strong fit for candidates with leadership experience in performance‑driven environments such as:

• Retail/Sales team lead or sales/retail management roles
• Customer success or call centre leadership
• Hospitality or service operations leadership
• Multi‑location operations management
• Healthcare or clinic operations leadership

You may be especially successful if you have experience:

• Coaching team performance and improving conversion or service metrics
• Running training sessions or role‑play coaching
• Auditing customer…