Director,Patient Programs; Hybrid Job Markham area,Ontario Canada,Management

Position: Director, Patient Programs (Hybrid ON)

Position Type: Full-time
Department: Patient Support Program
Work Location: Markham, ON
Work Arrangement: Hybrid
Work Hours: Monday to Friday, Standard Business Hours (EST)
A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams.

Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

We are 100% Canadian with locations across the country
State-of-the-art facilities to provide high-quality products and services
The opportunity to be a part of a winning, high-performing team
Collaborative, engaging workplace culture – we are passionate about our people!
Flexible working environment that promotes a healthy work-life balance
Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

Under the direction of the Senior Director, Patient Programs, the Director is responsible for participating and overseeing the strategic, budgetary, and operational activities of the Specialty Services programs. The Director is responsible for the operation of our full range of services for specific programs. The Director will participate in related projects and perform functions as may be required, from time to time.

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Day in the Life (What you will do here):

Program Staff Management & Strategic Oversight (Program dependent, coaching, performance management)
Direct the efforts of the team in developing project plans for the business owner
Present strategic and operational plans for the development of key business units, continued company growth and profitability
Make recommendations in the development of long-term strategies
Participate in strategic and tactical planning sessions
Provides strategic direction and influences key program decisions ensuring best outcomes
Ensure ongoing profitability of Portfolio of Programs
Oversee Program Specific Material Development (WI's, guidance documents)
Manage the financials of the department, in conjunction with finance
Develop RACI for each program (manage the roles of PM/CSM)
Ensure Program and Customer Service Excellence (employees and clients)
Business Development (Networking, research, stakeholder relations)
Lead proposal-writing, contracting, assist in client presentations and pricing
Take a primary role in establishing/assigning appropriate account management implementation
Oversee QMS (Capa/ Deviations/ Quarterly updates/ key contact for Director, Quality)
Responsible for talent management, including training, team motivation and career development strategies
Additional duties as assigned by the manager.

What you need to ensure you are set up for success:

University degree in applicable field.
Broad knowledge and training in the fields of business administration, accountancy, sales, marketing, or similar vocations.
7 years of relevant experience
5 years in a progressive management role.
Experience in the pharmaceutical industry considered an asset.
General knowledge of reimbursement, patient assistance programs, database elements, functionality and operational policies and processes.
Understanding of the direction of technology, trends and strategic business impact on key clients. Dynamic leader who can energize multi-disciplinary work teams to learn and apply new skills and/or techniques that respond to business needs.
Knowledge of full-service call…

Director, Patient Programs; Hybrid