Lifemark Telecom Operations Lead

Step into a leadership role at Lifemark Health Group as the Telecom Operations Lead based in North York. This hybrid position focuses on enterprise telecommunications and project management.

The successful candidate will take charge of strategic leadership for Lifemark’s national telecommunications environment. This pivotal role requires managing telecom vendor relationships and overseeing various telecom services. Candidates should possess extensive experience in telecommunications operations and a passion for continuous improvement to enhance overall efficiency and effectiveness.

Key Responsibilities:

• Oversee the enterprise telecommunications services across locations

• Lead telecom projects including Ring Central integration

• Ensure service continuity through proactive management

• Manage telecom vendor performance and relationships

• Develop operational KPIs and continuous improvement strategies

Requirements:

• 7+ years in telecommunications or contact center operations

• 3+ years in technical team leadership

• Experience with Ring Central, Cisco, or Avaya platforms

• Strong analytical skills for operational issues

• Knowledge in supporting clinic transitions and acquisitions

Lead telecom operations for Lifemark and enhance the organization’s communication capabilities.
#J-18808-Ljbffr