Job Description
Manager, Epic Connect is a key leadership role responsible for the day to day business, relationship, and operational management of Mackenzie Health’s Epic Connect program. Reporting to the Director, Projects & Partnerships, this role serves as the primary point of contact for Connect sites, while also supporting the strategic growth, financial stewardship, and accreditation readiness of the program.
Manager, Epic Connect will engage both existing Connect partners and prospective organizations, ensuring strong relationships, clear governance, operational accountability, and alignment with Mackenzie Health’s strategic priorities. This role balances external partnership management with internal coordination across Digital Health, clinical leaders, finance, and operations.
Primary Responsibilities:
Ongoing Relationship & Governance
- Serve as the primary liaison for all Epic Connect sites, maintaining regular touchpoints with site leadership, committees, and designated liaisons
- Stay abreast of Epic Community Connect developments and emerging best practices
- Maintain strong awareness of each partner organization’s strategic priorities, key initiatives, and operational drivers
- Understand and support Connect site governance structures, including leadership engagement and escalation pathways
Operational Oversight & Performance
- Ensure training and access controls align with the guiding principle of “no training, no access” across all Connect sites
- Support Connect site leaders in monitoring agreed‑upon corporate dashboards and performance indicators
- Track and report Epic‑related operational metrics (i.e. Incidents opened and resolved, Change requests, training and education activity, etc.)
- Leverage Epic Signal and other analytics tools, where appropriate, to provide insights on clinical and administrative performance
Communications & Engagement
- Develop and coordinate Executive briefing materials, dashboards, and review packages as required
- Lead development of a Mackenzie Health–hosted Epic Connect newsletter to communicate:
- Global and upgrade‑related Epic changes
- Functionality enhancements requiring awareness or action
- Best practices, learning opportunities, and upcoming events
- Coordinate and distribute Connect‑specific communications as appropriate
Customer Experience & Continuous Improvement
- Conduct on‑site visits, as required, to strengthen relationships and align Connect roadmaps with partner priorities
Lead the annual Epic Connect site customer satisfaction survey - Ensure completion, analyze results, and develop action plans in partnership with internal and external stakeholders
Financial & Administrative Oversight
- Manage administrative and financial reconciliation for each Connect site, including:
- Invoicing
- Payment tracking
- Work closely with Finance to ensure transparency, accuracy, and sustainability of the Connect financial model
Program Strategy & Execution
- Support execution of the Epic Connect strategy and operating model including oversight of direct reports
- Contribute to the development and maintenance of the Epic Connect implementation playbook
- Provide oversight and coordination across all Epic Connect implementation and expansion projects
Relationship & Partnership Management
- Build and sustain strong relationships with Connect site executives, clinical leaders, and operational liaisons
- Support engagement with potential new Connect partners, including early discussions, readiness assessments, and coordination with internal stakeholders
Accreditation & Readiness
- Support maintenance of Epic Connect accreditation requirements (i.e. Honour Roll, Epic Accreditation, etc.)
- Track and oversee key readiness indicators across all Connect sites, including:
- User login readiness (minimum 80% of sites enabled for immediate access)
- Provider personalization completion (minimum 80% of Connect providers personalized)
Project Management & Delivery Responsibilities
- Provide end‑to‑end project management oversight for Epic Connect initiatives, including onboarding of new Connect sites, enhancements for existing partners, and operational improvement initiatives
- Develop and maintain project plans, timelines, milestones, and dependencies…
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