Senior Customer Accounts Specialist - Bilingual

Advance your career at Toyota Financial Services as a Bilingual Senior Customer Accounts Specialist. Focus on collections and account management in a dynamic hybrid work setting.

This role is essential for maintaining financial stability within TFS. As part of a dedicated team in Markham, Ontario, you will handle delinquent accounts, ensuring compliance with legal guidelines. This position involves extensive customer outreach, negotiation, and collaboration to help customers navigate their accounts effectively.

Key Responsibilities:

• Resolve high-risk delinquent accounts with a customer-centric approach

• Negotiate payment arrangements through responsive communication

• Conduct diligent follow-up and documentation of account activities

• Assess account characteristics for risk mitigation

• Engage legal and dealer networks to manage collections

Requirements:

• Bilingual in French and English preferred

• Minimum 3 years in automotive finance

• Excellent negotiation abilities and accountability

• Strong organization skills for multitasking

• Familiarity with CRM and Microsoft Office tools

Utilize your expertise in negotiation and account management to contribute to TFS's mission of exceptional customer service.
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