Delivery Manager

At Tech Mahindra (Tech Mahindra | Connected World, Connected Experiences), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer ‘experiences’ are driving and disrupting industries like never before. Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change.

Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between. That’s when truly connected experiences manifest.

Extraordinary is when experiences come together – a continuous convergence of digital technologies, touchpoints, and most importantly people. It’s time to reimagine, reinvent, and revolutionize business models & operations as well as to transform enterprises into living, breathing, and connected businesses. We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally.

We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in the human history. Our universe, as we build it, disrupt it, and redesign it, is powering the digital change.

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We’re part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with 'Scale @ Speed' as our guiding principle.

Job Title:

Delivery Manager / Program Manager – P&C Insurance

Location:

Markham, ON  _  Hybrid (as applicable)
Years of

Experience:

18 - 25 Years

Job Summary:

We are seeking an experienced  Delivery Manager with Program Management expertise  to lead large-scale P&C Insurance transformation initiatives. The ideal candidate will have a strong background in managing end-to-end delivery of insurance technology programs, stakeholder engagement, financial governance, and cross-functional teams within a global IT services environment.

This role will be responsible for driving strategic programs, ensuring successful project delivery, managing client relationships, and leading distributed teams across multiple work streams.

Key Responsibilities
Delivery Management

Lead end-to-end delivery of complex P&C Insurance programs and portfolios.

Ensure projects are delivered on time, within budget, and in compliance with quality standards.

Manage program governance, risk mitigation, issue resolution, and escalation management.

Establish delivery metrics, KPIs, and reporting mechanisms to track program performance.

Drive continuous improvement initiatives and delivery excellence across engagements.

Manage multiple concurrent projects and large-scale transformation programs.

Develop and execute program roadmaps aligned with business objectives.

Oversee resource planning, capacity management, budgeting, forecasting, and financial tracking.

Coordinate cross-functional teams including Business, Product, Architecture, Development, QA, and Operations.

Ensure alignment between business priorities and technology execution.

Client & Stakeholder Management

Act as the primary point of contact for executive stakeholders and client leadership.

Build and maintain strong client relationships.

Drive steering committee meetings, business reviews, and executive presentations.

Manage customer expectations and ensure high customer satisfaction.

People Management

Lead geographically distributed teams across multiple locations.

Mentor project managers, scrum masters, delivery leads, and technical teams.

Drive employee engagement, performance management, and career development initiatives.

Foster a culture of accountability, collaboration, and innovation.

Required Qualifications

Bachelor's or Master's degree in Computer Science, Engineering, Business Administration, or…