Lead Customer Care Manager for -Impact Strategies

Position: Lead Customer Care Manager for High-Impact Experience Strategies
Elevate customer experiences as a Senior Manager in Customer Care. Spearhead retention initiatives and lead a high-performing team to achieve outstanding CSAT and NPS metrics.
This leadership role focuses on enhancing customer satisfaction and driving retention strategies within a dynamic childcare catering environment. You'll oversee the Customer Success strategy while coaching and developing the Customer Care and Account Management teams. Collaboration will be key as you work cross-functionally with Sales, Marketing, and Nutrition teams to implement innovative processes and feedback mechanisms.

Key Responsibilities:

• Lead a high-performing Customer Care team

• Drive strategic customer retention initiatives

• Act as the voice of the customer organization-wide

• Improve retention, CSAT, and NPS metrics

• Develop scalable systems and processes
Requirements:

• 5–8+ years in Customer Success or Experience roles

• Proven experience in driving retention and KPI improvements

• Ability to lead teams through change

• Strategic mindset with hands-on leadership skills
Shape a customer-centric culture and drive measurable growth in a transformative leadership role that values customer satisfaction and success.
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