Operations Systems Manager

Partner with culinary leaders to ensure menu items are set up correctly in POS systems.

Oversee menu updates—including pricing, descriptions, and promotions—ensuring accuracy and alignment across all locations.

Conduct ongoing audits to identify opportunities for improving profitability and guest experience.

Manage POS platforms, keeping systems current, secure, and fully optimized for restaurant operations.

Work with IT teams to troubleshoot issues quickly and minimize downtime.

Leverage reporting tools to track sales, monitor menu performance, and identify cost or margin gaps.

Execute variance analysis to spot discrepancies and develop corrective solutions.

Create and maintain digital documentation of recipes, nutritional information, and system processes.

Coordinate with marketing, culinary, and finance teams to ensure smooth rollout of menu changes.

Provide training and guidance to operations and restaurant staff on menu and POS processes.

Bachelor’s degree in business, IT, or related field—or equivalent hands-on experience.

5+ years in restaurant operations, retail, food & beverage, or a similar fast-paced environment.

Strong knowledge of QSR/hospitality operations and related business systems.

Proven track record in project management, team leadership, and cross-functional collaboration.

Solid financial acumen, including budgeting, P&L oversight, and cost-control practices.

Excellent written and verbal communication skills; able to present data clearly and persuasively.

High proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).

Willingness to travel as required to support restaurant operations.

A strong customer-first mindset, with a passion for delivering exceptional guest experiences.

This role offers the opportunity to influence operations at scale within a well-established, fast-growing restaurant group. You’ll be part of a team that values collaboration, innovation, and operational excellence—helping to shape the future of how systems and menus power the guest experience.

Working with this national brand comes with a strong package of offerings designed to support employees’ growth and wellbeing:

Comprehensive health and dental benefits to keep you and your family covered.

Employee meal discounts during and outside of shifts.

Paid time off including vacation and sick days.

Training and professional development, with ongoing learning opportunities and tuition support.

Career advancement pathways within operations, IT, and leadership tracks.

Recognition programs that reward high performance and team contributions.

A collaborative, inclusive workplace culture where contributions are visible and valued.

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