Sales Account Manager

Sustana is the leading manufacturer of sustainably produced, premium recycled fiber and paper, utilizing post-consumer material to create high-quality, low carbon footprint products. We have 12 different locations across North America in three different segments of the pulp and paper industry (Paper, Fiber and Recovery). Since August 2023, we acquired Hanna Paper, now Sustana Recovery. Sustana Recovery is committed to providing wastepaper management solutions that meet the specific needs of each of their customers, ensuring that they have access to the most efficient and cost-effective wastepaper management solution for their unique requirements.

With this strategic acquisition, Sustana is committed to continuously investing in the stability and the sustainability circle of its supply chain. This acquisition is in the process of contributing to a strong future for the sustainable pulp and paper solution industry in North America

Location: Markham, ON

Job type: Full time

The Sales Account Manager will be responsible for managing a portfolio of existing clients while actively identifying and pursuing new business opportunities. This role involves building strong relationships with customers, understanding their needs, and offering tailored solutions to drive sales and ensure customer satisfaction. The Sales Account Manager collaborates closely with internal teams to deliver on service expectations and meet revenue targets.

At Sustana, we offer our employees a set of social benefits including:

• A competitive compensation and a bonus program
• A group insurance program
• An employee assistance program

• Maintain and grow the existing book of business by building strong relationships with current clients and ensuring their ongoing satisfaction.
• Identify and pursue new sales opportunities in the Toronto areas to expand our customer base. This includes new customers that generate material and customers that procure it.
• Develop and implement effective sales strategies to meet and exceed sales targets.
• Utilize excellent verbal and written communication skills to present proposals, negotiate and provide exceptional customer service.
• Work closely with other departments to ensure smooth operations and support the overall success of the business.
• Provide formal updates on sales activities, market conditions, and customer feedback for senior management

• Minimum of 5 years B2B sales experience required
• Bachelor’s degree in business, marketing, or a related field is preferred
• Experience in the wastepaper recycling or waste management industry is highly preferred
• Strong verbal and communication skills
• Proficiency in Microsoft Word, Power Point and Excel
• A positive, team-player attitude, with the willingness to assist in other internal operations as needed.

The Sales Account Manager will be expected to travel to Sustana facilities, customer and prospect locations between Buffalo and Toronto as needed. Overnight travel will be minimal.

Sustana provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.