Inside Sales Account Manager

About Nexans

At Nexans our global vision is to electrify the future. For over a century, Nexans has played a crucial role in the electrification of the planet. With around 28,000 people in 42 countries, the Group is leading the charge to a new world of electrification: safer, sustainable, renewable, decarbonized and accessible to everyone. Nexans recognizes the differences that make each employee valuable and unique.

Inside Sales Account Manager

Markham, Canada

As an Inside Sales Account Manager, you will report directly to the Commercial Operations Manager and manage the full sales cycle and order processing of accounts while providing a high standard of customer service. The role focuses on capturing growth and differentiating our offer by providing innovative cable systems and services to meet current and future customer needs.

• Maintain critical business relationships with customers and create new business opportunities for those customers
• Respond to the needs of the customer and ensure that these needs are communicated and followed up in a timely fashion
• Analyze business performance and deliver recommendations to drive sales growth by using key knowledge of market and customer needs
• Resolve most issues between the business and its customers and ensure that management is aware of issues that may need escalation
• Channel normal product returns through the customer complaint reporting process
• Convey competitive information, market information and specific details of customer product demands to appropriate staff and management levels

• Prepare customer quotations based on established pricing guidelines, ensuring customer requirements are addressed promptly
• Follow up on customer quotations and obtain feedback relative to pricing and timing of potential purchases
• Highlight quotation opportunities to management and outside sales team

• Enter orders as received, ensuring accuracy of pricing, quantity and other customer requirements
• Proactively advise customers of late or potentially late orders
• Expedite and follow up on customer orders to keep the customer informed of order status and shipment information as required

• Applied post‑secondary education
• Bilingual (English/French), required
• 2–3 years experience in an inside sales function, preferably in the electrical industry
• Excellent Microsoft Office skills, Word, Excel, and Power Point
• Strong mathematical and analytical skills
• Proven business and operational experience and skills
• Relationship building capabilities to source and develop opportunities and close sales
• Excellent communication and interpersonal skills
• Attention to detail
• Demonstrated problem‑solving and negotiation skills
• Client‑focused, responsive, service‑oriented, persuasive and flexible

Type of Position:
New position

Salary: $70,000.00 to $80,000.00 per annum

Requests for accommodation due to a disability can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.