Group Account Director

Job Category
:
Creative, Marketing & Communications

Work Hours
:
Monday to Friday
-standard business hours

Travel Required
:
No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross‑functional teams.

Our core capabilities include
Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State‑of‑the‑art facilities to provide high‑quality products and services
• The opportunity to be a part of a winning, high‑performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work‑life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High‑growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry‑leading, in‑house corporate training offered throughout the year

Reporting to the Sr Director, Creative Solutions, the Group Account Director serves as the primary lead for Sentrex’s creative agency, acting as a strategic partner for our clients, and leading a high‑performing team of Account Managers.

You will lead strategic direction from facilitation of brand planning to oversight of tactical deliverables across multiple client accounts, ensuring alignment to objectives, operational excellence and client satisfaction.

In addition, you will play a key role in business development by identifying growth opportunities within existing accounts, supporting new proposals and pitches, and helping shape innovative solutions that enhance Sentrex’s agency offerings - positioning Creative Solutions as a key differentiator to the overarching Sentrex business.

Act as the senior strategic lead for creative agency clients (brand and PSP) for all strategic marketing, creative and communication requirements including but not limited to:

• Serve as the senior point of contact for agency clients, providing strategic guidance across agency deliverables.
• Act as a strategic partner by understanding our clients’ business and challenges, and providing solutions
• Guide and review the development of comprehensive creative and communication plans aligned to audience insights, market trends and business objectives.
• Facilitate brand planning sessions aligned to client marketing plans and objectives.
• Operate as the subject matter expert for PAAB and ASC approvals, providing proactive and reactive guidance.

• Oversee the full creative process from start to finish including project proposals containing all milestones and associated timelines, financials, copy, layout direction/accuracy, regulatory approvals (MLR, PAAB) and final client sign‑off.
• Serve as the final checkpoint to ensure all creative deliverables meet strategic goals and quality standards before client presentation.
• Maintain visibility into project health across the account portfolio using departmental tracking tools.
• Ensure smooth and strategic execution of advisory boards, insights gathering sessions, physician/patient engagement initiatives, and consulting activities, and inform recommendations based on insights gathered.
• Input on PSP Business Reviews from a creative/communications perspective and drive cross functional internal collaboration to ensure seamless program execution and strong client satisfaction.

• Lead, mentor, and develop the…